Senior Engineer, Agentic AI Platform Architect

Dialpad, Inc.; California; Hybrid; USD 225,000 - 252,000; Full time

Job summary

Dialpad is seeking a senior technical leader to shape the architecture of its next-generation Agentic AI platform within California. You will drive production-grade systems where AI agents reason, act, coordinate, and safely execute workflows at scale.

You will work closely with Product, Applied Research, Design, and executive leadership to align technical execution with Dialpad’s strategic objectives, while fostering an AI-native engineering culture and scalable, observable systems.

Qualifications

• 10+ years of relevant software engineering experience with a track record of technical leadership shipping complex, large-scale systems.
• Strong foundations in scaling distributed systems and production-grade infrastructure with AI/LLM platforms.
• Ability to lead and grow a small team of engineers.
• Hands-on experience with inference optimization and fine-tuning strategies for LLMs.
• Experience with advanced retrieval systems and memory architectures.

Responsibilities

• Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure and core orchestration layers.
• Build & Scale: Design and deploy scalable, multi-modal AI agents for autonomous support and real-time reasoning across enterprise workflows.
• Mentor & Influence: Set technical standards for an AI-native SDLC and grow senior peers.
• Partner Cross-Functionally: Align execution with business strategy alongside Product, Engineering, and Applied Research.
• Push the Frontier: Research agent frameworks, LLM optimization, and safety guardrails.

Skills

Technical leadership

Distributed systems

LLM platforms

Data retrieval

Agent frameworks

AI operations

Real-time infrastructure

Tool integration

Operational excellence

Ambiguity handling

Tools

LangChain/LangGraph

CrewAI

AWS Agent ecosystems

Google Agent ecosystems

Job description

Dialpad is seeking a senior technical leader to shape the architecture of its next-generation Agentic AI platform within California. You will drive production-grade systems where AI agents reason, act, coordinate, and safely execute workflows at scale.

You will work closely with Product, Applied Research, Design, and executive leadership to align technical execution with Dialpad’s strategic objectives, while fostering an AI-native engineering culture and scalable, observable systems.