AI Transformation Architect

Dialpad, Inc.; Tempe (AZ); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Cutting-edge AI tools training

Job summary

Dialpad is seeking an AI Transformation Architect to accelerate adoption of our Agentic AI platform within strategic customer accounts. You will translate complex business problems into validated AI designs, and serve as the technical authority during presales, collaborating with Sales, Engineering, and Product to drive outcomes.

The role blends deep AI stack expertise with business acumen to articulate value, scope integrations, and prototype data connectors across cloud and on-prem

Qualifications

• 4+ years in a high-impact, customer-facing technical role such as AI Architect or technical consulting for SaaS/AI products.
• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks.
• Unrivaled business acumen: communicate trade-offs and plans to technical teams and a C-suite.

Responsibilities

• Translate complex business objectives into validated Agentic AI solutions for strategic accounts.
• Partner with Sales, Sales Engineers, Professional Services, and Customer Success for pre-sales evaluations and technical validation.
• Influence product roadmap by delivering field-sourced signals to Product and Engineering teams.
• Guide customers through integration feasibility across cloud/on-prem/data pipelines and custom APIs.
• Demonstrate multi-agent system concepts, prompts, retrieval pipelines, and decision logic in workshops.

Skills

AI Architect

Technical Consulting

Customer facing

Python

Go

JavaScript

LLMs

Vector databases

Agent orchestration

Tools

LLM frameworks

Job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

The primary purpose of our AI Transformation Architect team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into validated, high-impact Agentic AI solution designs, driving business outcomes. AI Transformation Architects will act as the company's most technically fluent business consultant and the customer's most trusted AI architects throughout the presales motion.

What you'll do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, Agentic AI solutions.
• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services, and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations. You don't just sell the vision; you create technical validation through strategic AI workshops and Proofs of Concept.
• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.
• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to scope integration feasibility. Guide customers through their Agentic AI evaluation, advising and prototyping integration and custom data connectors, orchestration logic, and full-stack systems that bring AI to life.
• Agentic AI Discovery: Discover and advise complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements during the presales motion. As part of AI envisioning workshops, demonstrate feasibility of multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

Skills you'll bring

• 4+ years of experience in a high-impact, customer-facing technical role such as AI Architect, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products.
• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands-on experience with LLM frameworks.
• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.
• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.
• Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun!

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.