Senior Engine Product Service Engineer

Caterpillar Brazil; Northern (KY); Hybrid; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k)

Job summary

Caterpillar Inc. in Mossville, IL, is seeking a Senior Product Service Engineer to diagnose and resolve complex engine and integration issues across a broad 0.5L–18L engine lineup.

You will advocate for customers and dealers, communicate with internal engineering teams, and drive service improvements. The role requires strong technical depth, problem solving, and collaboration across functions, with up to 20% travel.

Qualifications

• Experience diagnosing engine and integration issues.
• Ability to coordinate with dealers and customers.
• Proven problem-solving and data-gathering skills.

Responsibilities

• Diagnose and resolve complex engine issues for customers.
• Provide technical steering to dealers and internal teams.
• Improve repairability and serviceability through specs and publications.
• Lead cross-functional improvements and global workstreams.

Skills

Customer focus

Service excellence

Effective communications

Technical excellence

Job description

Caterpillar Inc. in Mossville, IL, is seeking a Senior Product Service Engineer to diagnose and resolve complex engine and integration issues across a broad 0.5L–18L engine lineup.

You will advocate for customers and dealers, communicate with internal engineering teams, and drive service improvements. The role requires strong technical depth, problem solving, and collaboration across functions, with up to 20% travel.