Engine Systems Product Service Engineer

Caterpillar Brazil; Northern (KY); Hybrid; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Job summary

Caterpillar Inc. in Mossville, IL is seeking a Product Service Engineer to diagnose and resolve engine and integration issues, and provide technical guidance for dealer and customer problems.

You will analyze product health data for IPSD’s 0.5L–18L engine lineup, manage failures, support root cause investigations, and help improve repairability and serviceability.

This role requires strong customer focus, clear communication, and cross-functional collaboration with engineering teams.

Qualifications

• Customer focus and relationship building with customers and dealers.
• Strong communication and collaboration across teams.
• Problem-solving and analytical thinking for technical issues.
• Commitment to delivering high-quality service and enabling continuous improvement.

Responsibilities

• Diagnose and resolve engine and integration issues for customers and dealers.
• Analyze product health information for IPSD's 0.5L–18L engine lineup and communicate findings to product teams.
• Manage hardware, software, and performance failures, escalate priorities, and support root cause investigations.
• Develop and publish service specifications and improvements to enhance repairability and serviceability.

Job description

Caterpillar Inc. in Mossville, IL is seeking a Product Service Engineer to diagnose and resolve engine and integration issues, and provide technical guidance for dealer and customer problems.

You will analyze product health data for IPSD’s 0.5L–18L engine lineup, manage failures, support root cause investigations, and help improve repairability and serviceability.

This role requires strong customer focus, clear communication, and cross-functional collaboration with engineering teams.