Product Service Engineer - Engine Solutions & Field Support

Caterpillar Financial Services Corporation; Mossville (IL); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Tuition Reimbursement

Career Development

Incentive bonus

Job summary

Caterpillar Inc. in Mossville, IL seeks a Product Service Engineer to diagnose and resolve complex engine and integration issues, driving technical direction for dealer and customer problems. You will work across hardware and software failure analysis and provide actionable corrective actions.

You will improve repairability and serviceability while authoring technical specifications and service publications to communicate improvements. Up to 20% travel may be required.

Qualifications

• Customer focus: align customer needs with business decisions and deliver customized solutions.
• Service excellence: meet or exceed customer needs and deliver excellent service.
• Effective communications: transmit and interpret ideas clearly and empathetically.
• Technical excellence: develop solutions to significant technical challenges.

Responsibilities

• Act as advocate for customers and dealers, conveying issues to engineering to drive solutions.
• Analyze product health information for IPSD’s 0.5L – 18L engine lineup and communicate issues.
• Manage hardware, software, and performance failures; support root-cause investigations and corrective actions.
• Improve repairability, maintenance, and serviceability; author specs and service publications.

Skills

Customer focus

Service excellence

Effective communications

Technical excellence

Job description

Caterpillar Inc. in Mossville, IL seeks a Product Service Engineer to diagnose and resolve complex engine and integration issues, driving technical direction for dealer and customer problems. You will work across hardware and software failure analysis and provide actionable corrective actions.

You will improve repairability and serviceability while authoring technical specifications and service publications to communicate improvements. Up to 20% travel may be required.