Product Service Engineer – Tech & Field Support

Caterpillar Inc.; Mossville (IL); On-site; USD 112,710 - 169,060; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Paid time off plan

Tuition Reimbursement

Career Development

Incentive bonus

Parental leave

Job summary

Caterpillar Inc. is seeking a Product Service Engineer for our Cat Technology product development programs in the construction industries segment.

You will join a global team delivering field-ready service solutions, supporting dealer networks, service engineers, and product teams to improve reliability and uptime. In this role you’ll develop procedures, triage issues, and help deploy scalable training for dealers and customers, with up to 50% travel and onsite work at Mossville, IL (or other

Qualifications

• Bachelor’s degree in engineering or related field is required.
• Technical product support experience is preferred.
• Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems is preferred.
• Product/customer support, quality, or aftermarket related experience is a plus.
• Six Sigma Green Belt experience is preferred.

Responsibilities

• Develop procedures and plans to ensure product quality and evaluate results.
• Provide support to triage and direct issues to appropriate teams to maximize uptime.
• Coordinate and edit service literature for dealer and customer success in commissioning, maintenance, and service.
• Solicit and gather feedback to identify potential new products or improvements.
• Assist in new customer onboarding and deployment.
• Support customer data gathering initiatives for robust requirements.
• Work with partners to enable scalable training offerings for dealers and customers.

Skills

Customer Focus

Service Excellence

Data Gathering and Analysis

Effective Communications

Problem Solving

Relationship Management

Technical Excellence

Education

Bachelor's degree in engineering

Job description

Caterpillar Inc. is seeking a Product Service Engineer for our Cat Technology product development programs in the construction industries segment.

You will join a global team delivering field-ready service solutions, supporting dealer networks, service engineers, and product teams to improve reliability and uptime. In this role you’ll develop procedures, triage issues, and help deploy scalable training for dealers and customers, with up to 50% travel and onsite work at Mossville, IL (or other