Senior Engagement Manager - Utilities

Infosys Limited; Northern (KY); Hybrid; USD 110,000 - 180,000; Full time

Benefits offered by this job

Health & Dependent Care Reimbursement

Insurance (Accident, Critical Illness,

401(k) plan

Job summary

Infosys is seeking a Senior Engagement Manager - Client Services for its Utilities vertical. The role leads all client interfaces within the assigned account, building the account plan with Group Managers and handling client management based on the plan.

The position typically oversees a single account or part of a large account with a P&L of $50M+. The incumbent will drive client relationship management, deliver assurance, and governance, and manage opportunity cycles from Prospect to Close

Qualifications

• Bachelor’s degree or foreign equivalent required.
• Significant business development and project management experience.
• Track record of interacting with C-level client contacts.
• Strong sales/relationship management/account management experience.

Responsibilities

• Lead client interfaces within the assigned account and develop account plans.
• Ensure client delivery and fulfillment of commitments in collaboration with delivery stakeholders.
• Create account plans and govern relationships and opportunities, including price decisions.

Education

Bachelor’s degree or foreign equivalent

Job description

Job Role: Engagement Manager

Work Location: St Louis, MO

State / Region / Province: Missouri

Country: USA

Skills: Domain: Global Markets; Interest Group: Company ITL USA; Requisition ID 150252BR

Infosys is seeking a Senior Engagement Manager - Client Services for its Utilities vertical. The person will lead all the client interfaces within the assigned account, working with the Group Managers to build the account plan, and will be responsible for client management based on the account plan. Usually, the Senior Client Partner handles a single account or part of a large account with a P&L of $50M+.

Key Responsibilities

• Client relationship management and business development: manage client relationships, build a portfolio up to $50M+, own the opportunity management cycle: Prospect-Evaluate-Propose-Close, with a strong focus on solution pursuits and transformation opportunities
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client.
• Account planning and governance: Create the account plan, including the required relationships, opportunities to be pursued, price decisions, etc.

About Infosys Utilities

Infosys partners with leading power, gas, and water utilities to navigate the evolving energy landscape, driven by decarbonization, decentralization, and digitalization. We enable utilities to transition towards sustainable, resilient, and customer-centric operations through AI-led digital transformation, cloud adoption, and platform-based solutions.

Our offerings span smart grid modernization, renewable integration, asset performance management, customer experience transformation, and enterprise platforms including SAP S/4HANA. Leveraging Infosys Topaz (AI-first) and industry cloud solutions, we help utilities optimize operations, enhance regulatory compliance, and unlock new revenue streams while accelerating their journey to net-zero.

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution.
• Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience managing various utility accounts
• Track record of interacting and building relationships with C-level client contacts
• Hands‑on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• MBA degree or foreign equivalent and 12+ years of experience
• Knowledge of utilities industry‑specific go‑to‑market solutions
• Good understanding of utilities industry‑specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi‑location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship
• Prior success in selling and positioning solutions for utilities clients will be strongly preferred

Along with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.