Business Analyst with Utilities Domain

Infosys Limited; Miami, Northern (FL, KY); Hybrid; USD 76,000 - 99,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse‑A

Insurance (Accident, Critical Illness,

401(k) plan

Job summary

Infosys Limited is hiring a Domain Consultant 2 in the SURE unit (Services, Utilities, Resources, Energy) to analyze client processes and optimize domain workflows.

You will collaborate with technical teams, document configurations, conduct benchmarking, and support SOP development for system implementations. Requires Utilities domain knowledge, portals experience, stakeholder management, and Jira/Azure DevOps proficiency; US work authorization preferred.

Qualifications

• Experience in Utilities domain knowledge (Billing, Metering & Invoicing).
• Experience in Web & mobile portals development.
• Experience as a business analyst with stakeholder management and facilitation.
• Experience with Agile tools such as Jira or Azure DevOps.

Responsibilities

• Analyze client business processes to identify optimization opportunities and align with standards.
• Facilitate benchmarking studies with stakeholders to align performance with domain insights.
• Collaborate with technical teams and document system customizations and workflows.
• Conduct in-depth research on third‑party products, providing comparative analysis.
• Coordinate implementation and SOP development to ensure stability post‑go‑live.

Skills

Utilities domain knowledge

Web & mobile portals development

Stakeholder management

Agile methods experience

Education

Bachelor’s degree or foreign equivalent

Tools

Jira

Azure DevOps

Job description

Technology|Utilities Customer Services|CIS

Technical Skills 3

Domain|Portal|Web Portals

Salary min

76145

Salary max

98989

Overview

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel

In the assigned Job Role of Domain Consultant 2, your Area Of Responsibility will be as below:

• Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights
• Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation

Your contribution to the team:

• A collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization
• A knack for creating detailed process maps and technical documentation with domain specialization
• Proactive approach to in conducting benchmarking studies and product research
• Familiarity with system implementation, configuration, and maintenance
• Effective collaboration and communication abilities with cross-functional teams

Required Skill and Experience

• Experience in Utilities domain knowledge (Billing, Metering & Invoicing)
• Experience in Web & mobile portals development
• Experience as a business analyst with stakeholder management, facilitation.
• Experience with Agile tools such as Jira, Azure DevOps, or similar.

Preferred Skill and Experience

• Experience working in large-scale Agile environments, gathering business requirements.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.