Engagement Manager - Client Services

Infosys Limited; St. Louis (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Infosys is seeking an Engagement Manager for its Utilities vertical to lead client interfaces within the assigned account scope and collaborate with Senior Client Partner to build a strategic account plan. You will manage relationships, drive opportunities, and ensure delivery across multiple projects while balancing resources and priorities.

The role requires a strong track record in business development, executive relationship building, and proposal leadership, with experience in ERP, IT-OT,

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution.
• Strong sales/relationship management/account management experience.
• Experience pursuing business transformation and large outsourcing deals.
• Experience in Industrial/Process Manufacturing or related sectors.
• Proven ability to interact with C-level client contacts and lead proposals.

Responsibilities

• Lead client relationship management and business development for the assigned account.
• Own the opportunity management cycle from Prospect to Close.
• Coordinate with delivery stakeholders to fulfill commitments to the client.
• Create and manage the account plan including relationships and revenue goals.
• Conduct research, competitor analysis, proposals, calculations, and negotiations.
• Collaborate with Delivery Manager to address issues affecting delivery.
• Balance multiple projects and resources within the account scope.
• Drive revenues from go-to-market solutions sponsored by the business unit.
• Work with Solutions Leader to craft customized solution pitches and drive delivery.

Skills

Client relationship management

Business development

Account management

Leadership

Communication skills

Presentation skills

Education

Bachelor’s degree or foreign equivalent

Tools

SAP

Job description

Infosys is seeking an Engagement Manager for its Utilities vertical. The person will lead all client interfaces within the assigned account scope and, along with the Senior Client Partner / Group Managers build an account plan for the client management. Usually, the Client Partner handles a single account or part of a large account with a P&L of $30MM to $50MM.

Role Description:

• Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: Create the account plan, including the required relationships, opportunities to be pursued, price decisions, etc.
• Conduct research as well as competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations
• Collaborate with the Delivery Manager to address all people or infrastructure‑related issues that may be affecting the delivery of the project vis‑à‑vis the specific client
• Balance different projects running for the client that may involve different delivery managers or horizontal competency units’ resources
• Taking Go‑to‑market solutions to accounts within the account scope -responsible for driving revenues from Go‑to‑market solutions being sponsored by the business unit
• Work closely with the Solutions Leader to build customized solutions pitches for the target account, and drive the revenues and delivery of these solutions to the account scope
• Build an Account Plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed
• Pricing decisions within the scope of the Master Services Agreement
• Pre‑sales proposal support for new business development outside of the account scope
• Provide necessary input for building future alliances with relevant product vendors

Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience
• Strong business development track record with experience in pursuing business transformation and large outsourcing deals
• Experience in the Industrial/Process Manufacturing and Commodities Sector focused on Agribusiness, Mining, Chemical or Food/Beverages industry verticals
• Track record of interacting and building relationships with C‑level client contacts
• Hands‑on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:

• Knowledge of industry‑specific go‑to‑market solutions
• Good understanding of industry‑specific business issues and drivers
• Exposure to engagement involving ERP Packages (e.g. SAP), IT‑OT and next‑generation AI‑Analytics technologies
• Global Delivery Model experience
• Experience managing large multi‑location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.