Senior Engagement Manager

Seismic; San Diego (CA); Hybrid; USD 93,000 - 127,900; Full time

Job summary

A leading sales enablement technology firm is looking for a Senior Engagement Manager in San Diego, California. The ideal candidate should have over 7 years of experience in consulting program management and customer success leadership. Responsibilities include developing service plans, managing significant service bookings, and conducting client needs assessments. The position offers a base salary of $93,000 to $127,900 USD annually, plus eligibility for incentive plans.

Qualifications

• Minimum of 7 years of industry experience in consulting program management and/or customer success leadership.
• Understanding of enterprise SaaS business and implementation models and processes.
• Ability to understand a client’s business case for purchasing a software platform.

Responsibilities

• Develop and implement Services plan and vision to achieve targets and expand customer use cases.
• Conduct thorough needs assessments to understand clients’ requirements.
• Forecast and manage $3-4M in annual Services bookings.

Skills

Consulting program management

Customer success leadership

Sales enablement dynamics

Enterprise SaaS understanding

Education

Bachelor’s degree (preference for technical, engineering, CS backgrounds)

Job description

Overview

Seismic, the global leader in sales enablement technology, is looking for a highly skilled Senior Engagement Manager to join our team. With a focus on driving client success and expanding the impact of Seismic’s platform, you will play a key role in managing and executing strategic engagements with our enterprise clients.

Responsibilities

• Develop and implement Services plan and vision to achieve targets and expand customer use cases
• Conduct thorough needs assessments to understand clients’ requirements and challenges
• Forecast and manage $3-4M in annual Services bookings
• Prepare weekly review of pipeline progress and new opportunities
• Partner with other GTM members such as CS and Sales for visibility into pipeline and potential Services opportunities
• Cultivate strong relationships with key decision makers and influencers within customer and prospective organizations
• Provide ongoing support and guidance to clients throughout the sales process for how to execute with Seismic Services most effectively

Qualifications

• Minimum of 7 years of industry experience in consulting program management and/or customer success leadership
• Understanding of enterprise SaaS business and implementation models and processes
• Understanding of sales enablement business dynamics and skillset to develop customer sponsorships and build confidence in Seismic’s product and consulting team
• Ability to understand a client’s business case for purchasing a software platform, consult on solution approach and oversee implementation and delivery of work product
• Knowledge of data systems and structures
• Experience with all aspects of the Seismic platform
• Bachelor’s degree required, with a preference for technical, engineering and CS backgrounds

Careers and Inclusion

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Individuals with disabilities may request accommodations during the application or recruiting process.

Compensation

Seismic’s annual base salary range for this position is: $93,000 USD – $127,900 USD. This position is eligible to participate in Seismic’s incentive plans in addition to base salary.