Senior Energy Account Manager - DER & Grid Flexibility

Kraken; New York (NY); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan with employer match

Parental leave

Pre-tax commuter benefits

Flexible working environment

Equity options

Modern office or coworking spaces

Job summary

Kraken seeks a Senior Account Manager to manage and grow a North America portfolio of flexibility clients, building trusted relationships and aligning Kraken priorities to realise value for each client.

You’ll lead cross-functional delivery with Product, Engineering and Customer Success, drive commercial discussions, and balance client outcomes with wider business needs in a dynamic energy SaaS environment.

Qualifications

• Experience managing client relationships in a client-facing environment.
• Understanding of the evolving North American flexibility landscape, including utilities, DERMS, VPPs and regulatory drivers.
• Comfortable managing multiple clients and priorities simultaneously.
• Ability to influence and align Product, Engineering, Delivery and Customer Success teams around shared client outcomes.
• Excellent communication, stakeholder management and influencing skills.
• Highly organised, proactive and able to operate independently.
• Ability to lead through influence and create clarity in ambiguous situations.
• Comfortable navigating difficult conversations and holding others accountable.
• Resilient, accountable and delivery focused.

Responsibilities

• Own and develop a portfolio of regulated utility and flexibility clients across North America.
• Act as the primary point of coordination for your portfolio of clients, managing a mix Residential Flex, Generation Flex and emerging Flex propositions (i.e. Flex as a Service).
• Build trusted executive relationships, helping shape long-term client strategy while identifying opportunities to grow the partnership.
• Act as a cross-functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success, bringing together the right people to deliver successful client outcomes.
• Be the client advocate within Kraken whilst balancing the needs of the wider business.
• Maintain a strong understanding of client priorities, product roadmaps and delivery risks, proactively managing dependencies and blockers.
• Provide clear communication, challenge constructively and hold stakeholders accountable for agreed outcomes.
• Facilitate client governance, including QBRs, service reviews, strategic planning sessions and product roadmap reviews appropriate to the needs and maturity of each client.
• Prepare client reporting, account health and forecasting updates.
• Lead commercial discussions where required.
• Ensure clients achieve meaningful outcomes and realise value from Kraken’s Flexibility products and services.
• Ready to support client success and business portfolio growth through proactive account management.

Skills

Client relationships

NA market knowledge

Multi-client management

Cross-functional leadership

Communication

Organizational skills

Influence & negotiation

Conflict resolution

Delivery excellence

Job description

Kraken seeks a Senior Account Manager to manage and grow a North America portfolio of flexibility clients, building trusted relationships and aligning Kraken priorities to realise value for each client.

You’ll lead cross-functional delivery with Product, Engineering and Customer Success, drive commercial discussions, and balance client outcomes with wider business needs in a dynamic energy SaaS environment.