Senior Endpoint & Mobile Systems Engineer

Jobtailor; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking an experienced End-User Support specialist focused on mobile devices (iOS, Android) in Plano, TX. You will provide end-user support for mobile devices, monitor system performance, and collaborate with engineering teams to resolve incidents based on log data.

Candidates should have 10+ years of experience, hands-on experience with Omnissa Workspace ONE and Microsoft Intune, strong documentation skills, and familiarity with change management concepts.

Qualifications

• 10+ years of experience in end-user or IT support.
• Experience supporting mobile devices (iOS, Android).
• Experience with Workspace ONE and Intune.
• Strong documentation and incident-tracking skills.
• Familiarity with change management concepts and policies.

Responsibilities

• Provide end-user support for mobile devices and systems.
• Monitor system performance, compliance, and logging.
• Collaborate with engineering teams to resolve incidents via log data.
• Coordinate with security teams to ensure endpoint protection.
• Document incidents and resolutions accurately.

Skills

End-user support

Troubleshooting

Documentation

Collaboration

Attention to detail

Communication

Change management

Tools

Omnissa Workspace ONE

Microsoft Intune

ServiceNow

Job description

Jobtailor is seeking an experienced End-User Support specialist focused on mobile devices (iOS, Android) in Plano, TX. You will provide end-user support for mobile devices, monitor system performance, and collaborate with engineering teams to resolve incidents based on log data.

Candidates should have 10+ years of experience, hands-on experience with Omnissa Workspace ONE and Microsoft Intune, strong documentation skills, and familiarity with change management concepts.