Senior End User Tech & Azure Support Specialist

Subway Group; Shelton (CT); Hybrid; USD 77,000 - 96,000; Full time

Benefits offered by this job

Insurance Plans (Medical, Life)

Pension/401K/RSP (country specific)

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Volunteering time

Job summary

Subway Group is seeking a Sr. Specialist, End User Support in the United States to deliver high-level enterprise user support across hardware and software. You’ll analyze, troubleshoot, and resolve requests via in-person, tickets, phone, or webchat, reporting to the Manager, End User & Experience Support.

You will coach analysts on new technology, provide training, and contribute to global language support strategies while ensuring robust desktop environments and IT compliance.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, or related field.
• 2–6 years of end-user support or related technology experience.
• Excellent written and verbal communication; ability to present and build consensus.

Responsibilities

• Manage Azure environments, tenant administration, VM policies, and Windows Azure deployments.
• Create and maintain PowerShell scripts to support desktop environments.
• Handle end-user tickets via in-person, remote, or chat support.
• Monitor desktop performance and suggest process improvements.
• Coach analysts on new enterprise software and IT regulations.
• Ensure employee experience services are available in local languages globally.

Skills

Azure AD

Intune Admin

Active Directory

PowerShell

Remote troubleshooting

Azure environment management

Education

Bachelor's degree in Business Administration, Information Systems, or related field

Tools

PowerShell

Azure

Intune

Job description

Subway Group is seeking a Sr. Specialist, End User Support in the United States to deliver high-level enterprise user support across hardware and software. You’ll analyze, troubleshoot, and resolve requests via in-person, tickets, phone, or webchat, reporting to the Manager, End User & Experience Support.

You will coach analysts on new technology, provide training, and contribute to global language support strategies while ensuring robust desktop environments and IT compliance.