Senior Systems Engineer – Enterprise Endpoints & M365

Subway

Shelton (CT)

On-site

USD 110,000 - 160,000

Full time

3 days ago

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Benefits offered by this job

Insurance Plans (Medical, Life)

Pension/401K/RSP (country specific)

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Volunteering time

Job summary

Subway is seeking a Senior Systems Engineer to join the Technology Infrastructure Operations & Support team, focused on enterprise endpoint management and the Microsoft 365 suite at a global scale. You will own design, development, testing, and operations of services supporting endpoint devices and M365, while mentoring others and driving SLA compliance.

The ideal candidate has hands-on experience with Intune/SCCM, ITIL/ITSM, and a track record of delivering reliable, scalable IT services in a

Qualifications

5+ years of hands-on experience managing Microsoft 365 and enterprise collaboration technologies.
Experience with endpoint management architectures (Intune, SCCM).
Strong ITIL/ITSM knowledge and commitment to SLAs.
Proven mentoring and cross-team collaboration.
Ability to influence leaders and communicate clearly.
Bachelor's degree in a related field.

Responsibilities

Develop, test, manage, monitor, and maintain endpoint management solutions, ensuring the success of global enterprise operations across M365, communication, and collaboration technologies; implement essential controls and service elements to support reliable, scalable operations.
Engineer, plan, and implement technical solutions for endpoint management and end-user experience — including research and enhancements to existing service platforms, software policy configuration, and design and support of automated processes linked to Infrastructure, Identity, and Collaborative services.
Conduct regular analysis of technology and market trends to assess foreseeable impact on services, identify potential enhancements, and present findings and recommendations to technology leads.
Collaborate across technology teams to ensure successful project and task completion; provide technical direction, escalation support, and mentoring to the End-User Experience team; identify and drive opportunities for continuous improvement.
Plan, monitor, and review progress against agreed SLAs for endpoint services, including management of risk, resource allocation, and quality of service.
Lead and guide external resources managing day-to-day support for communication and collaboration technologies; provide coaching to improve customer satisfaction and ensure SLAs and ticket queues are managed to established expectations.