Senior Onsite End-User Support Engineer

Piper Sandler Ltd.; Minneapolis, Northern (MN, KY); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Piper Sandler in Minneapolis, MN is seeking a Senior End User Support to join our Information Technology team in a hands-on, onsite role. You will deliver advanced technical support for corporate apps, devices, telephony, and collaboration tools, ensuring reliable systems and rapid issue resolution.

You will collaborate with vendors and internal teams, support video conferencing, participate in on-call coverage, and contribute to a productive, secure workplace.

Qualifications

• Bachelor’s degree in computer science or related field; four years of equivalent technical support experience.
• Experience providing end-user or desktop support in a corporate environment.
• Experience supporting hardware, software, business applications, and peripheral equipment.
• Experience coordinating technical issues with vendors and internal technology teams.
• Must be willing to work in-person 5 days a week.

Responsibilities

• Identifies recurring application, hardware, and connectivity issues and recommends effective solutions.
• Installs, configures, diagnoses, repairs, and upgrades Lenovo workstations, laptops, docking stations, and peripheral equipment.
• Troubleshoots Cisco phones, mobile devices, Microsoft Teams, video-conferencing systems, and related unified communications technologies.
• Participates in incident, outage, and crisis-management activities, including troubleshooting, escalation, coordination, documentation, and stakeholder communication.
• Works with external vendors and internal Technology teams to resolve complex technical issues.
• Collaborates effectively with remote Technology teams and business partners.
• Learns and supports the organization’s local video-conferencing infrastructure in coordination with the Conference Services team.
• Documents technical issues, solutions, procedures, and configuration changes.
• Demonstrates strong interpersonal, written, and verbal communication skills.
• Organizes and prioritizes work while maintaining attention to detail.
• Works independently, demonstrates initiative, and exercises sound judgment.
• Develops an understanding of the organization’s goals, objectives, and business operations.
• Participates in on-call, after-hours, and weekend support as required.

Skills

End-user support

Desktop support

Vendor coordination

Communication skills

Team collaboration

Education

Bachelor’s degree in computer science / IT

Tools

Microsoft Endpoint Configuration Manager

Active Directory

Software deployment

iOS device support

Audio-visual systems

Microsoft Teams

IP printing

VBScript/PowerShell

Job description

Piper Sandler in Minneapolis, MN is seeking a Senior End User Support to join our Information Technology team in a hands-on, onsite role. You will deliver advanced technical support for corporate apps, devices, telephony, and collaboration tools, ensuring reliable systems and rapid issue resolution.

You will collaborate with vendors and internal teams, support video conferencing, participate in on-call coverage, and contribute to a productive, secure workplace.