Senior End-User Support Engineer (Onsite)

CGS Business Solutions; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CGS Business Solutions is seeking a Sr. End User Support Technician to provide high-level user support for a nationwide manufacturing customer.

The role is 100% onsite in Irvine, CA, with responsibilities including PC, software, printers, phones, email, and file-share support. The candidate will train users, manage tickets, and assist ITS projects, while coordinating with the team to resolve complex hardware and software issues.

Qualifications

• Associate's Degree in computer science or related field and 5+ years solid experience in advanced user support.
• A+ and/or MCSE certification preferred. Bachelor's Degree preferred.

Responsibilities

• Provide user and technical support with high customer service to all employees.
• Support PCs, software, printers, cell phones, desk phones, voicemail, email, file shares, network access, and accounts.
• Deliver on-site and remote training; document instructions and solutions for technicians and end users.
• Assist ITS projects and work with staff to implement new technology and standardizations.
• Perform on-site plant visits and support/configure/troubleshoot network, servers, and computers as required.

Skills

Microsoft Office Suite

AS400

JD Edwards

PC-based products

Operating systems

Education

Associate's Degree in Computer Science or related field

A+ certification

MCSE certification

Bachelor's Degree preferred

Job description

CGS Business Solutions is seeking a Sr. End User Support Technician to provide high-level user support for a nationwide manufacturing customer.

The role is 100% onsite in Irvine, CA, with responsibilities including PC, software, printers, phones, email, and file-share support. The candidate will train users, manage tickets, and assist ITS projects, while coordinating with the team to resolve complex hardware and software issues.