Senior End-User IT Support Engineer

Worldwide TechServices; New Jersey; On-site; USD 70,000 - 90,000; Full time

Job summary

Worldwide TechServices is seeking a Sr Customer Service Engineer to perform intermediate repair tasks on end-user computing devices and provide high-level client support in a government-contractor environment. The role requires ITIL knowledge, OEM certifications, and strong communication skills. U.S.

citizenship is required due to government contract obligations. Responsibilities include troubleshooting across PC hardware, performing IMAC activities, and maintaining service quality while

Qualifications

• 2–4 years of relevant experience or technical school certification.
• Knowledge of ITIL methodologies.
• A+ certification is desired.
• Must maintain OEM certifications as directed by management.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Provide support to VIP clients.
• Perform IMAC moves and end-user desk-side support.
• Follow documented service operations policies and procedures.
• Meet customer service and operation metrics.

Skills

Communication skills

Interpersonal skills

Instruction-following

Lift up to 50 lbs

Repair kit owner

IT hardware/software knowledge

Education

Technical school certification or equivalent (2–4 years)

A+ certification desired

ITIL knowledge

OEM certifications as directed by management

Job description

Worldwide TechServices is seeking a Sr Customer Service Engineer to perform intermediate repair tasks on end-user computing devices and provide high-level client support in a government-contractor environment. The role requires ITIL knowledge, OEM certifications, and strong communication skills. U.S.

citizenship is required due to government contract obligations. Responsibilities include troubleshooting across PC hardware, performing IMAC activities, and maintaining service quality while