Senior End-User Computing Quality Engineer

TekWissen ®; Rosemead (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A global technology provider seeks an End User Computing Sr. Quality Engineer to lead the design and operational excellence of end-user technology, including Windows and macOS environments. The ideal candidate will have 7-10 years of IT Operations experience, ensuring reliable technology ecosystems and improving service quality. Strong familiarity with Microsoft 365 and endpoint management is essential, alongside experience using Agile methodologies. This role requires collaboration with vendors and management of performance metrics to enhance user experience.

Qualifications

• Possesses seven to ten years of experience in relevant areas.
• Deep understanding of Windows, macOS, iOS, and Microsoft 365 technologies.
• Strong familiarity with identity and access security controls.

Responsibilities

• Lead design and operational excellence of end-user technology ecosystem.
• Manage service quality and performance across EUC platforms.
• Identify system issues and drive corrective actions.

Skills

IT Operations experience

Understanding of end-user technology

Ability to present technical material

Experience with Agile methodologies

Proficiency in analyzing defect trends

Education

Bachelor Degree in applicable profession

Tools

Windows

macOS

Microsoft 365

Intune

JAMF

Job description

A global technology provider seeks an End User Computing Sr. Quality Engineer to lead the design and operational excellence of end-user technology, including Windows and macOS environments. The ideal candidate will have 7-10 years of IT Operations experience, ensuring reliable technology ecosystems and improving service quality. Strong familiarity with Microsoft 365 and endpoint management is essential, alongside experience using Agile methodologies. This role requires collaboration with vendors and management of performance metrics to enhance user experience.