Senior Employee Relations Partner

Kestra Holdings; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Kestra Holdings seeks a Senior Employee Relations Partner to advise leaders and employees on employee relations, investigations, performance management, policy interpretation, and risk. Collaborate with HRBP, Compliance, and Legal to foster a fair, compliant workplace.

You will manage complex ER matters, coach managers, interpret policies, ensure multi-state compliance, and support enterprise HR initiatives while maintaining confidentiality and sound judgment.

Qualifications

• Bachelor’s degree in human resources, Business Administration, Psychology, Industrial Relations, or a related field.
• 5-8 years of progressive HR experience with significant expertise in employee relations.
• Proficient in Microsoft Office and HRIS systems; Dayforce preferred.
• Experience conducting complex workplace investigations and managing sensitive employee matters.

Responsibilities

• Manages complex employee relations matters in partnership with HRBPs and key stakeholders.
• Conduct thorough, objective, and well-documented workplace investigations and present findings and recommendations.
• Assess organizational and legal risk while balancing employee experience and business objectives.
• Identify trends and recommend proactive solutions to improve workplace culture and reduce recurring issues.
• Manage unemployment claims, including timely responses to requests for information, coordination of supporting documentation, and partnership with HR, Legal, and third-party administrators to ensure accurate, consistent, and compliant claim handling.
• Provide consultation and guidance to leaders on employee relations issues and workplace concerns.
• Coach managers on performance management, difficult conversations, conflict resolution, corrective actions, coaching strategies, documentation, and accountability.
• Guide leaders in consistent application of company policies and employment practices.
• Interpret and apply company policies, procedures, and employment practices in a fair and consistent manner.
• Provide guidance on compliance with federal, state, and local employment laws.
• Partner with HRBPs and Legal on complex or high-risk matters, with HRBPs leading strategic alignment and the Employee Relations role supporting legal strategy, risk assessment, recommended actions, and execution.
• Support policy development, updates, and manager education efforts.
• Develop and deliver training related to employee relations and performance management.
• Analyze employee relations trends and identify recommendations for escalation to HR leadership.
• Maintain confidentiality while handling sensitive employee and business information.
• Participate in enterprise-wide HR projects and strategic initiatives, as needed.

Skills

Employee relations expertise

Business acumen

Influence & coaching

Communication & facilitation

Judgment & risk mitigation

Cross-functional collaboration

Education

Bachelor’s degree in human resources, Business Administration, Psychology, Industrial Relations, or a related field

Tools

Microsoft Office

Dayforce

Job description

The Senior Employee Relations Partner serves as a trusted advisor to leaders and employees across the organization, providing expert guidance on employee relations, workplace investigations, performance management, policy interpretation, and employment-related risk. This individual contributor partners closely with managers, Human Resources, Compliance, and Legal to promote a positive employee experience while ensuring fair, consistent, and compliant people practices.

The ideal candidate brings strong expertise in employee relations, business acumen, sound judgment, and the ability to influence outcomes through consultation, coaching, and collaboration rather than direct authority.

What You’ll Do:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Responsibilities include, but are not limited to:

Employee Relations & Workplace Investigations

• Manages complex employee relations matters in partnership with HRBPs and key stakeholders.
• Conduct thorough, objective, and well-documented workplace investigations and present findings and recommendations.
• Assess organizational and legal risk while balancing employee experience and business objectives.
• Identify trends and recommend proactive solutions to improve workplace culture and reduce recurring issues.
• Manage unemployment claims, including timely responses to requests for information, coordination of supporting documentation, and partnership with HR, Legal, and third-party administrators to ensure accurate, consistent, and compliant claim handling.

Manager Coaching & Consultation

• Provide consultation and guidance to leaders on employee relations issues and workplace concerns.
• Coach managers on performance management, difficult conversations, conflict resolution, corrective actions, coaching strategies, documentation, and accountability.
• Guide leaders in consistent application of company policies and employment practices.

Policy Interpretation & Compliance

• Interpret and apply company policies, procedures, and employment practices in a fair and consistent manner.
• Provide guidance on compliance with federal, state, and local employment laws.
• Manage complex employee relations cases in partnership with HRBPs, who retain strategic ownership of business context, stakeholder alignment, and overall case direction.
• Partner with HRBPs and Legal on complex or high-risk matters, with HRBPs leading strategic alignment and the Employee Relations role supporting legal strategy, risk assessment, recommended actions, and execution.
• Support policy development, updates, and manager education efforts.

Organizational Effectiveness

• Support the development and delivery of training related to employee relations, and performance management
• Analyze employee relations trends and identify recommendations for escalation to HR leadership.
• Maintain confidentiality while handling sensitive employee and business information.
• Participate in enterprise-wide HR projects and strategic initiatives, as needed.

What You Bring:

• Bachelor’s degree in human resources, Business Administration, Psychology, Industrial Relations, or a related field.
• 5-8 years of progressive Human Resources experience with significant expertise in employee relations.
• Proficient in Microsoft Office and HRIS systems. Experience working in Dayforce preferred.
• Demonstrated experience conducting complex workplace investigations and managing sensitive employee matters.
• Strong knowledge of employment law, HR best practices, and risk mitigation strategies.
• Experience influencing leaders and navigating complex organizational situations.
• Excellent communication, facilitation, conflict resolution, and relationship-building skills.
• Ability to maintain confidentiality and exercise sound judgment in highly sensitive situations.
• Experience supporting a multi-state workforce preferred.
• Experience in financial services or other highly regulated industries preferred.