Senior HR Representative

Overhead Door Corporation; Pensacola (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Overhead Door Corporation is seeking an Human Resources Representative III to serve as a strategic HR partner to site leaders, guiding employee relations, performance management, and workplace risk. This role handles complex matters and shapes programs to strengthen culture and leadership capability at the Pensacola site.

You will lead investigations, coach managers on performance and development, and collaborate with safety and operations to ensure compliant HR practices in a manufacturing

Qualifications

• Bachelor’s degree in HR, Business, Psychology, or related field (Master’s preferred).
• 5–7+ years HR experience with emphasis on employee relations and investigations.
• Strong knowledge of employment law and regulatory compliance.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) strongly preferred.
• Experience advising leaders on complex people issues.
• Strong judgment, conflict resolution, and problem-solving skills.
• Ability to balance employee advocacy with business and risk considerations.
• Proven ability to analyze data and influence leadership decisions.

Responsibilities

• Lead complex employee relations cases, including investigations, conflict resolution, and policy interpretation.
• Conduct end-to-end investigations (intake, interviews, analysis, and recommendations).
• Assess risk and escalate issues to senior HR or Legal as needed.
• Ensure consistent application of policies across the organization.
• Coach managers on performance management and employee development.
• Lead calibration processes and support talent development discussions.
• Partner with Safety and Operations to integrate HR and safety practices.
• Design onboarding programs with structured 30-, 60-, and 90-day checkpoints.

Skills

Employee relations

Investigations

Employment law

Leadership advising

Data-driven decisions

Conflict resolution

Education

Bachelor's degree in HR/Business/Psychology

Master's preferred

HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP)

Job description

Job DescriptionThe Human Resources Representative III serves as a strategic HR partner to leaders, providing guidance on employee relations, performance management, and workplace risk. This role handles complex and sensitive HR matters, leads investigations, and shapes programs that strengthen culture, leadership capability, and operational effectiveness.

Job DescriptionThe Human Resources Representative III serves as a strategic HR partner to leaders, providing guidance on employee relations, performance management, and workplace risk. This role handles complex and sensitive HR matters, leads investigations, and shapes programs that strengthen culture, leadership capability, and operational effectiveness.

Responsibilities

Employee Relations & Risk Management (Strategic/High Judgment)

• Lead complex employee relations cases, including investigations, conflict resolution, and policy interpretation
• Conduct end-to-end investigations (intake, interviews, analysis, and recommendations)
• Assess risk and escalate issues appropriately to senior HR or Legal
• Ensure consistent application of policies across the organization

Leadership Coaching & Performance Management

• Coach managers on performance management, corrective action, and employee development
• Lead calibration processes and support talent development discussions
• Build leader capability in coaching, feedback, and accountability
• Provide ongoing coaching to managers and supervisors to strengthen leadership effectiveness and elevate the employee experience across the site

Safety, Compliance & Incident Investigation

• Partner with Safety and Operations to lead workplace incident investigations
• Identify root causes, recommend corrective actions, and mitigate future risk
• Ensure alignment with OSHA and company safety standards
• Support integration of HR and safety practices in a manufacturing environment

Onboarding Strategy & Workforce Integration

• Design and lead onboarding programs that improve retention and engagement
• Implement structured 30-, 60-, and 90-day onboarding checkpoints and refine the process based on feedback
• Partner with leaders to ensure onboarding readiness and effective team integration
• Lead employee engagement surveys, analyze feedback trends, and partner with site leadership on action plans that strengthen engagement and retention

HR Advisory & Organizational Effectiveness

• Provide guidance on employment laws (FMLA, ADA, FLSA, etc.) and HR policy application
• Partner cross-functionally with operations, safety, payroll, and legal
• Analyze HR trends and recommend proactive solutions to improve culture and performance
• Contribute to policy development and continuous improvement initiatives

Qualifications

• Bachelor’s degree in HR, Business, Psychology, or related field (Master’s preferred)
• 5–7+ years of HR experience with significant focus on employee relations and investigations
• Strong working knowledge of employment law and regulatory compliance
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) strongly preferred
• Demonstrated experience advising leaders on complex people issues
• Strong judgment, conflict resolution, and problem-solving skills
• Ability to balance employee advocacy with business and risk considerations
• Proven ability to analyze data and influence decisions at the leadership level