Senior Employee Assistance Plan (EAP) Counselor

Goldbelt Glacier-Health Services, LLC; St. Louis (MO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with match

Paid time off

Professional development opportunities

Job summary

Goldbelt Glacier-Health Services, LLC is seeking an EAP Counselor to provide confidential, short-term counseling and referrals to NGA federal employees. The role supports mental health, well-being, and workplace productivity through compliant, professional services and collaboration with agency leadership.

The position involves short-term counseling (up to six sessions per issue), virtual delivery, urgent incident support, and regular reporting.

Qualifications

• Expertise in behavioral/mental health counseling, crisis intervention, and employee wellness strategies.
• Familiarity with federal EAP guidelines and confidentiality standards.
• Strong interpersonal and communication skills for sensitive interactions.
• Knowledge of referral networks and community resources for extended care.

Responsibilities

• Provide expert-level confidential counseling to federal employees with behavioral-based issues affecting work.
• Conduct short-term counseling sessions (up to six per issue).
• Administer virtual sessions with employees and their families as needed.
• Respond to urgent incidents and discuss referral services.
• Support crisis or urgent matters beyond regular shifts under supervision.
• Report urgent situations to Government points of contact and provide resources.
• Deliver weekly mental health briefings to the NGA workforce.
• Maintain a confidential online library of health resources.
• Submit utilization and quarterly/annual reports as prescribed.
• Conduct promotional campaigns to raise awareness across regions.
• Ensure EAP policies comply with state and federal laws and privacy regulations.
• Provide scheduled and walk-in counseling for workplace and career concerns.
• Deliver up to six counseling sessions per issue and discuss alternatives when limit reached.
• Provide an onsite session to eligible contractors or military personnel for urgent issues and discuss referrals.
• Screen for substance-use disorders and assist with referrals.
• Maintain professional client-service practices.

Skills

Behavioral health counseling

Crisis intervention

Employee wellness

Interpersonal communication

Education

Master's degree in counseling, social work, psychology, or a related field

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary

The Employee Assistance Plan (EAP) Counselor provides confidential, short-term counseling and referral services to the National Geospatial-Intelligence Agency's (NGAs) federal employees, managers, and organizational components to support mental health, well-being, and workplace productivity. Operating under the NGA EAP, the Counselor delivers behavioral health services in accordance with professional standards and federal guidelines. This role is essential in helping employees navigate personal challenges that may impact job performance, including stress, divorce, burnout, family issues, and financial or legal concerns. The EAP Counselors collaborates with agency leadership to ensure alignment with EAP objectives and employee support strategies.

Responsibilities

• Provide expert level advice and confidential counsel to federal employees who experience behavioral-based matters affecting work productivity.
• Participate in short-term counseling sessions with Government employees of no more than six sessions per issue, and alternatives afterwards.
• Administer virtual sessions with employees, which may include the employee's spouse and dependent children.
• Respond to critical or urgent incidents requiring onsite EAP counselor support, address urgent matters, and discuss referral services as applicable.
• Support crisis or urgent matters occasionally beyond regular shifts either face-to-face or telephonic counseling sessions under the supervision of qualified Counselor Supervisor(s), licensed clinical psychologist, or a social worker.
• Report urgent and emergent situations to Government Point of Contact(s) and provide resources to address long-term counseling needs as necessary.
• Administer unlimited seminars or presentations in support of the NGA workforce.
• Prepare outlines of alternative resources (e.g. local communities, private insurance) to be discussed with the client.
• Provide weekly (in-person or virtual) mental health, resiliency, or work-life topic briefings and information sessions to the NGA workforce
• Deliver a comprehensive, confidential online library that enables employees to view and print professionally accurate informational, educational, and health and wellness promotional resources on a variety of EAP and work-life related topics, maintaining privacy and confidentiality to website users.
• Submit website utilization reports with the contents mutually agreed upon and submit quarterly and annual reports via electronic mail as prescribed.
• Conduct promotional campaigns to creatively assure that eligible people, including those in geographically dispersed regions, attain and maintain knowledge of EAP services and how to access them.
• Ensure policies and procedures of the EAP are in compliance with both state and federal laws and regulations, document sessions and maintain accurate records in accordance with agency protocols and privacy regulations.
• Provide scheduled and walk-in, one-to-one short-term counseling to Government employees for workplace and career concerns, emotional and mental health, relationship dynamics, work-life integration, health, and wellness.
• Deliver up to six counseling sessions per issue for Government employees; when the session limit is reached, work with the Counselor Supervisor to identify and discuss appropriate alternative resources.
• Provide one onsite session to eligible contractors or military personnel for an urgent issue, then discuss referral options for continued support.
• Screen for substance-use disorders and assist clients with appropriate treatment referrals.
• Maintain professional, accurate, and timely client-service practices consistent with the highest counseling standards.

Qualifications

Necessary Skills and Knowledge

• Expertise in behavioral/mental health counseling, crisis intervention, and employee wellness strategies.
• Familiarity with federal EAP guidelines and confidentiality standards and ability to assess and address a broad spectrum of personal and work-related issues.
• Strong interpersonal and communication skills for sensitive, one-to-one interactions.
• Knowledge of referral networks and community resources for extended care.

Minimum Qualifications

• Master's degree in counseling, social work, psychology, or a related field
• 3-5 years of experience required
• Licensed mental health professional (e.g., LCSW, LPC, LMFT) with experience in EAP or clinical counseling settings.
• Active TS/SCI required
• Ability to successfully pass a background check

Pay and Benefits

The salary range for this position is $80,000 - $100,000 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.