Senior Embedded CX Strategy & Insights Leader

OGC Global; Philadelphia (Philadelphia County); On-site; USD 120,000 - 160,000; Full time

Job summary

OGC Global is seeking a CX Senior Manager to oversee an embedded customer experience program for a Fortune 500 company. In this pivotal role, you will lead strategic initiatives that turn customer insights into measurable business impact while managing a multidisciplinary team. The ideal candidate should have 8-12+ years of relevant experience, proven success in leading CX programs, and robust analytical skills. Strong communication and team leadership abilities are essential for effective stakeholder engagement and program execution.

Qualifications

• 8–12+ years of experience in Customer Experience or related fields.
• Proven experience leading CX programs for large organizations.
• Strong background in consulting or client-facing roles.

Responsibilities

• Own and lead the end-to-end CX program for a major client.
• Design and evolve CX frameworks and measurement systems.
• Serve as the senior embedded CX advisor to client leadership.

Skills

Customer Experience

Management Consulting

Team Leadership

Data Analysis

Executive Communication

Tools

Excel

BI tools

Survey platforms

SQL

Python

Job description

OGC Global is seeking a CX Senior Manager to oversee an embedded customer experience program for a Fortune 500 company. In this pivotal role, you will lead strategic initiatives that turn customer insights into measurable business impact while managing a multidisciplinary team. The ideal candidate should have 8-12+ years of relevant experience, proven success in leading CX programs, and robust analytical skills. Strong communication and team leadership abilities are essential for effective stakeholder engagement and program execution.