CX Program Lead: Embedded Client Strategy & Impact

OGC Global; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

OGC Global is seeking a seasoned CX Program Manager in New York to lead an embedded customer experience program for a Fortune 500 company. This role requires strategic leadership in CX program execution, managing a multidisciplinary team, and consulting with senior stakeholders.

Key responsibilities include designing CX frameworks, driving improvement of CX metrics, and serving as a trusted advisor to executives. Candidates should have 6-10 years of relevant experience and strong analytical skills.

Qualifications

• 6-10 years of experience in Customer Experience, Management Consulting, or Customer Insights.
• Proven experience leading CX programs for large organizations.
• Strong background in consulting or embedded client-facing roles.
• Deep understanding of CX methodologies and journey mapping.

Responsibilities

• Own and lead the end-to-end CX program for a major client.
• Design CX frameworks and measurement systems.
• Serve as the senior embedded CX advisor to client leadership.
• Oversee customer research, survey programs, and journey analytics.
• Manage multiple CX work streams and ensure timely delivery.

Skills

Customer Experience Management

Consulting Leadership

Quantitative and Analytical Skills

Executive Communication

Team Leadership

Tools

Excel

BI tools

Survey platforms

SQL

Python

Job description

OGC Global is seeking a seasoned CX Program Manager in New York to lead an embedded customer experience program for a Fortune 500 company. This role requires strategic leadership in CX program execution, managing a multidisciplinary team, and consulting with senior stakeholders.

Key responsibilities include designing CX frameworks, driving improvement of CX metrics, and serving as a trusted advisor to executives. Candidates should have 6-10 years of relevant experience and strong analytical skills.