Senior Email Retention Manager | Klaviyo, Lifecycle | Remote

OpenKrill; United States; À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Generous PTO

Fully remote

Growth path

Tools & coaching

Direct access to founders

Résumé du poste

Openkrill is a remote-first Shopify retention agency; we move fast and obsess over turning one-time buyers into loyal customers. You will own the strategy and outcomes for your pod's high-value accounts, leading client relationships and data-driven decisions.

You’ll mentor junior marketers, onboard new brands, and stay on the cutting edge of retention marketing. What you’ll get includes a competitive salary, generous PTO, fully remote work, a clear growth path, access to tools and coaching, and

Qualifications

• 4+ years hands-on experience managing high-value/high-complexity accounts.
• Full funnel understanding beyond email metrics.
• Ability to develop retention strategy from scratch.
• Strong client-facing experience including mentoring marketers.
• Agency background or 8fig+ brand experience.

Responsabilités

• Independently manage 5-6 Shopify brands with revenue above 5M/year.
• Own the retention roadmap across your portfolio with calendars, timing, and targets.
• Develop advanced retention strategies and pre-approve campaigns.
• Mentor junior team members and lead client onboarding.
• Coach RM1s and RM2s on client-facing skills and data-driven thinking.
• Stay at the cutting edge of retention marketing and share learnings with the team.

Connaissances

Client-facing

Retention strategy

Strategic thinking

Team leadership

Mentoring

Data-driven decisions

Description du poste

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers - and we're looking for someone who shares that obsession, and can lead others toward it too.

We're a remote-first company, so you're free to work whenever suits you best, just make sure you're online from 12-5pm CE(S)T so we can stay in sync with the team and clients. Please only apply if you can commit to this.

Your mission: own the strategy and outcomes for your pod's highest-value, most complex accounts, turning data-driven decisions and strong client leadership into the standard the rest of the team is built to meet.

What you'll do:

• 1. Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex, highest-value accounts
• 2. Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets, and interpreting data to define next steps
• 3. Develop advanced retention strategies and review campaigns before they reach the client
• 4. Work with a more junior Retention Manager who handles copy and project management for your clients, freeing you up to focus on strategy and the relationship
• 5. Mentor RM1s and RM2s in your pod: coach them on client-facing skills, strategic thinking, and data-driven decision-making
• 6. Run client onboarding for new brands, setting the right tone and expectations from day one
• 7. Stay genuinely at the cutting edge of retention marketing and bring that thinking back to the team

What we're looking for (non negotiable):

• 1. 4+ years hands-on experience, including running high-value/high-complexity accounts
• 2. Full funnel understanding, not just email metrics
• 3. Proven ability to develop retention strategy from scratch,
• 4. Strong relationship builder with proven client-facing experience, including coaching or mentoring other marketers
• 5. Agency background or 8fig+ brand experience

What you'll get:

• 1. Competitive salary
• 2. Generous paid time off
• 3. Fully remote - work from wherever you do your best work
• 4. Clear growth path into Team Lead and beyond
• 5. Access to all tools, data, courses and coaches you need for being successful
• 6. Direct access to founders of the fastest growing e-commerce brands worldwide

This is for you if:

• - You're a freelancer/agency owner who wants more stability, without giving up ownership
• - You want the hardest, highest-stakes accounts on your desk, not the easy ones
• - You like making other people better at their jobs, not just doing your own well

This is not for you if:

• - You're looking to get away by doing the bare minimum
• - You want to stay heads-down on execution and skip the mentoring/strategy side

Speak soon