Lifecycle Growth Strategist for DTC Brands

Right Hook Digital; United States; Remoto; USD 75.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dedicated execution pod

Access to industry tools (Klaviyo, etc

Monthly training

Upward mobility

Diverse portfolio of brands

Collaborative culture

Descrizione del lavoro

Right Hook Digital in the US is scaling its retention team and seeks a Retention Strategist to own lifecycle strategy for a portfolio of 6-8 DTC brands. You will diagnose account health, identify revenue opportunities, and build the roadmap with a dedicated pod.

You will lead client relationships, present strategy, and tie outcomes to LTV, CAC payback, and contribution margin, collaborating with paid social and Google pods while staying ahead of platform changes.

Competenze

• 2+ years of hands-on Klaviyo experience managing DTC eCommerce accounts.
• Proven track record of driving measurable retention results for real brands.
• Strong commercial instinct - you think in revenue and profit, not just open rates and click-throughs.
• Client-facing experience - you're comfortable owning the relationship, presenting strategy, and navigating difficult conversations.
• Experience managing or directing a small team or pod.
• Strong project management skills - you stay ahead of deadlines and don't wait to be chased.
• Excellent written and verbal communication skills.
• SMS experience via Klaviyo or Postscript is a strong plus.
• Familiarity with analytics tools beyond Klaviyo - Hiro Analytics, Triple Whale, or similar is a bonus.
• A 2-minute intro video is required to be considered - applications without one will not be reviewed.

Mansioni

• Own the retention strategy across your client portfolio - flows, campaigns, segmentation, SMS, and lifecycle health.
• Use data to identify the highest-leverage opportunities in each account and build a clear plan to capture them.
• Brief and direct your pod (email specialist + designer) so execution runs without you being in the weeds.
• Lead client relationships - monthly reporting, strategy presentations, and hard conversations when performance dips.
• Think beyond in-platform metrics - connect your work to LTV, repeat purchase rate, CAC payback, and contribution margin.
• Collaborate cross-functionally with paid social and Google pods on multi-channel clients.
• Stay ahead of platform changes, emerging tools, and what's working across the DTC retention space.

Conoscenze

Klaviyo

Commercial mindset

Client-facing

Project management

Communication

SMS tools

Analytics tools

Intro video required

Strumenti

Klaviyo

Hiro Analytics

Triple Whale

Postscript

Maverick

Alia

PostPilot

Descrizione del lavoro

Right Hook Digital in the US is scaling its retention team and seeks a Retention Strategist to own lifecycle strategy for a portfolio of 6-8 DTC brands. You will diagnose account health, identify revenue opportunities, and build the roadmap with a dedicated pod.

You will lead client relationships, present strategy, and tie outcomes to LTV, CAC payback, and contribution margin, collaborating with paid social and Google pods while staying ahead of platform changes.