Senior Eligibility Supervisor – Public Assistance Leader

Florida; Daytona Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Florida Department of Children and Families in Daytona Beach is seeking an Eligibility Supervisor (SES) to lead a public assistance unit. The role emphasizes coaching staff, coordinating workloads, and directing daily activities to ensure timely case processing.

The position requires at least one year of Economic Self-Sufficiency Specialist experience and prior management experience. It involves supervising staff, reviewing cases, and ensuring compliance with rules and procedures.

Qualifications

• Minimum one year of ESI and prior management experience required.
• Supervise staff determining eligibility for public assistance programs using the Florida eligibility system.
• Plan workloads, deadlines and time utilization with employees.

Responsibilities

• Supervises staff who determines eligibility for public assistance programs based on the Florida eligibility system.
• Develops tracking systems to monitor case status and ensure staff meet performance indicators.
• Plans workloads, work flows, deadlines, and time utilization with employees.
• Resolves issues from internal and external customers and participates in performance reviews.

Skills

Staff supervision

Leadership

Training & development

Public assistance knowledge

Tools

Florida eligibility system

Job description

Florida Department of Children and Families in Daytona Beach is seeking an Eligibility Supervisor (SES) to lead a public assistance unit. The role emphasizes coaching staff, coordinating workloads, and directing daily activities to ensure timely case processing.

The position requires at least one year of Economic Self-Sufficiency Specialist experience and prior management experience. It involves supervising staff, reviewing cases, and ensuring compliance with rules and procedures.