ELIGIBILITY SUPERVISOR - SES - 60021066

State of Florida; Town of Florida (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

The Florida Department of Children & Families – Office of Economic Self-Sufficiency is seeking an Eligibility Supervisor to lead a unit that administers public assistance eligibility. The role emphasizes supervising staff, driving performance, and applying eligibility knowledge to daily processes.

Located in Riviera Beach, FL, the position requires experience in determining eligibility for food stamps, Medicaid, and cash assistance, with attention to training, policy interpretation, and ADA

Qualifications

• Two (2) or more years' experience determining eligibility for food stamps, Medicaid, and cash assistance.
• Ability to supervise and develop staff; plan workloads and monitor performance.
• Knowledge of eligibility processes and related computer systems used for public assistance.

Responsibilities

• Supervises eligibility staff and ensures unit objectives and performance targets are met.
• Reviews case records and conducts staff development based on performance data.
• Handles administrative activities and ensures policy compliance.
• Provides training and interprets policy to staff.
• Maintains effective communication with customers and stakeholders.
• Performs special assignments as required.

Skills

Staff supervision

Training & evaluation

Eligibility knowledge

Performance management

Education

Experience in public assistance eligibility

Tools

Public assistance systems

Job description

Florida Department of Children & Families – Office of Economic Self-Sufficiency

Working Title: ELIGIBILITY SUPERVISOR - SES - 60021066

If you are a current employee of the Florida Department of Children and Families, a State Government Agency, you can apply for this Selected Exempt Status (SES) opportunity. Only employees of the Florida Department ofChildren & Familieswill be considered. Selected Exempt benefits are listed below.

This is a professional work, responsible for the supervision of a unit assigned to the Office of Economically Self-Sufficiency whichadministers the eligibility for public assistance benefits program.The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and evaluating employees, planning and directing employee’s work assignments, and having the authority to recommend personnel actions. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.

Location: Riviera Beach. Applicants interested in working in counties/cities other than listed will need to apply for positions advertisedfor those specific areas on thePeople First System.

Annual Salary: $41,013.96 - Internal salary appointments are determined according to DCF Salary policy.

Minimum Qualifications: Two (2) or moreyears'experience determining eligibility for food stamps, Medicaid, and cash assistance.

EXAMPLES OF WORK:

Supervision -Supervises public assistance eligibility staff and ensures all unit responsibilities are processed accurately, timely and in accordance with rules, regulations, policies and procedures. Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performance indicators. Plans and priorities the unit’s work-load, work-flow, deadlines and work objectives to meet process measurements and performance targets.

Monitoring and Quality Review -Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.

Administrative -Resolves issues from internal and external customers. Evaluates and analyzes performance dataand completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.

Training/Policy -Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.

Employee Development/Individual Conferences/Staff Meetings -Effectively communicates with employees to discuss accomplishments and opportunities (areas needing improvement). Completes monthly documented performance conferences with employees, and completes performance appraisals according to the Department’s policies and procedures. Develops and monitors individual and unit improvement plans for effectiveness.

Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Performs special work assignments and other related work/duties as required or assigned.

Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact.

Special note:

• State of Florida Employment applications must reflect most current position and all previous employment history in order to receive full consideration
• Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview

Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: RIVIERA BEACH, FL, US, 33404

Nearest Major Market: Palm Beach

Nearest Secondary Market: Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 a.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.