Senior Electronic Payments & Fraud Specialist

Downtown Boulder Partnership; Napa (CA); On-site; USD 83,096,832 - 111,750,912; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Paid time off + holidays

Birthday off

Job summary

Redwood Credit Union in Napa, CA seeks an Electronic Services Specialist III to lead multiple payment and item processing areas, provide direction and training to junior staff, and ensure compliant, secure operations. The role emphasizes fraud prevention, system issue resolution, and cross‑department collaboration.

The ideal candidate will have 5+ years in customer service or accounting, with strong analytical skills and in‑depth knowledge of ACH, Bill Pay, and related payments.

Qualifications

• Ideal candidate has education and experience equivalent to an associate degree.
• Minimum of five years experience in customer service, accounting, or related field.

Responsibilities

• Provide superior service to Members and team members.
• Manage key payment or item processing areas (ACH, RCUpay, Bill Pay, Image Center).
• Research and resolve member escalations and fraud-related issues.
• Balance ledgers and conduct reconciliations; monitor regulatory compliance.

Skills

Analytical skills

Data analysis

Regulatory knowledge

Payments systems knowledge

Fraud detection

Education

Associate degree

Tools

Excel

PC proficiency

Job description

Redwood Credit Union in Napa, CA seeks an Electronic Services Specialist III to lead multiple payment and item processing areas, provide direction and training to junior staff, and ensure compliant, secure operations. The role emphasizes fraud prevention, system issue resolution, and cross‑department collaboration.

The ideal candidate will have 5+ years in customer service or accounting, with strong analytical skills and in‑depth knowledge of ACH, Bill Pay, and related payments.