Card Fraud Investigations Specialist

Golden 1 Credit Union; Sacramento (CA); On-site; USD 31,808 - 34,440; Full time

Job summary

Golden 1 Credit Union is seeking a CARD INVESTIGATIONS REPRESENTATIVE in Sacramento, CA to research and evaluate member account activity for fraudulent transactions across debit and credit cards, ATMs, and Zelle. You will handle high-volume cases, document each step, and ensure compliance with banking rules while assisting members and merchants.

You will investigate reports, coordinate with VISA, Mastercard, processors, and law enforcement as needed, and perform chargebacks to recover funds.

Qualifications

• High School diploma required; 2+ years fraud/claims experience preferred.
• Strong communication skills with members, merchants, and processors.
• Knowledge of Visa regulations and banking compliance.

Responsibilities

• Investigate card fraud and nonfraud disputes and document findings.
• Research documentation for chargebacks and claim decisions.
• Communicate with members, merchants, and partners to resolve cases.
• Maintain notes in claims systems and support recovery actions.

Skills

Oral communication

Written communication

Credit union knowledge

Visa regulations

Multitasking

Microsoft Office

Detail-oriented

Education

High School Diploma

Job description

Golden 1 Credit Union is seeking a CARD INVESTIGATIONS REPRESENTATIVE in Sacramento, CA to research and evaluate member account activity for fraudulent transactions across debit and credit cards, ATMs, and Zelle. You will handle high-volume cases, document each step, and ensure compliance with banking rules while assisting members and merchants.

You will investigate reports, coordinate with VISA, Mastercard, processors, and law enforcement as needed, and perform chargebacks to recover funds.