Senior Educational Technology and Training Administrator

Troy University; Troy (MI); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Troy University invites applications for a Senior Educational Technology and Training Administrator to enhance instructional tech across the campus and online environments.

The role focuses on monitoring LMS trends, guiding adoption, and delivering targeted training to faculty, staff, and administrators at Troy University.

Required bachelor’s degree and strong troubleshooting, communication, and analytical skills; evening/weekend work is expected to support operations.

Qualifications

• Bachelor’s degree in a related field is required or five years in educational technology support.
• Strong troubleshooting and analytical skills to diagnose and resolve complex issues.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication, including technical documentation.
• Excellent computer skills.
• Ability to work with diverse individuals from various backgrounds.

Responsibilities

• Monitor changes and trends in LMS and educational technologies; advise on adoption.
• Administer Canvas Faculty Certification by enrolling and evaluating faculty; maintain records.
• Develop, coordinate, and deliver training sessions and workshops on Canvas and related tools.
• Provide training and individualized support to promote faculty readiness and use of instructional tech.
• Evaluate training needs and create resources addressing emerging technologies and system changes.
• Perform evening/weekend support, maintenance, upgrades, and other related duties.

Skills

Troubleshooting

Analytical skills

Multitasking

Communication skills

Computer skills

Diversity awareness

Education

Bachelor’s degree in a related field

Master’s degree

Job description

Senior Educational Technology and Training Administrator

Position Title Senior Educational Technology and Training Administrator

Position Type

Department

Division

Division Finance and Administration

Campus

Campus Troy Online

Work Status

Work Status Full-Time (FT)

Temporary

Temporary No

Location

Location Troy - T01

Job Summary

Monitors changes, updates, and emerging trends related to learning management systems and educational technologies and assists with assessing their potential impact on the University’s instructional environment. Provides recommendations, guidance, and training to support the effective adoption and continued use of educational technology systems.

Administers the Canvas Faculty Certification process by enrolling and evaluating new and existing faculty in the Canvas Certification Course. Maintains accurate records of faculty completion and certification to ensure compliance with university requirements and appropriate access to courses within the LMS . Provides additional training, consultation, and individualized support as needed to promote faculty readiness and effective use of instructional technologies. Develops, coordinates, and delivers training sessions, informational presentations, workshops, and professional development opportunities focused on the Canvas Learning Management System ( LMS ) and related educational technology tools. Provides training to faculty through scheduled training events, monthly sessions, individual consultations, and other professional development activities. Evaluates training needs and develops resources and instructional materials to address emerging technologies, system changes, and identified areas of need.

This position requires evening and weekend work to provide technical support to end users, perform system maintenance, software upgrades, and emergency troubleshooting. Performs other educational technology, training, support, implementation, and administrative duties as assigned.

Minimum Qualifications

1. Bachelor’s degree in a related field, OR a minimum of five years of experience working within an educational technology technical support area
2. Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues
3. Ability to manage multiple tasks and prioritize those tasks effectively
4. Strong written and verbal communication skills, including the ability to create clear technical documentation and knowledge base articles
5. Excellent computer skills
6. Ability to work with diverse individuals of various backgrounds

Preferred Qualifications

1. Master’s degree
2. One to two years of related experience and/or training in faculty training and development
3. Knowledge of higher education instructional technologies, accessibility standards, online learning environments and faculty training
4. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems related to learning management systems ( LMS )

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours

In office Monday-Friday, 8-5
some nights and weekends are required.

List any hazardous conditions or physical demands required by this position

NA

Does this position have supervisory responsibility?

Last Day a Reference Provider Can Submit Reference

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Troy University employment website (www.troyuniversityjobs.com)
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Social Media website
  • Indeed
  • Other employment website (please specify below)
  • Employee Referral (please specify below)
  • Local newspaper (please specify below)
  • Professional journal (please specify below)
  • Other source (please specify below)
• Please specify:

  (Open Ended Question)

• * Regarding your current employment status, please select one of the following:
  • Not a current Troy University employee
  • Current part-time Troy employee (including adjunct faculty)
  • Current full-time Troy employee - initial appraisal period complete
  • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
• * Do you have a Bachelor’s degree in a related field, OR a minimum of five years of experience working within an educational technology technical support area?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Letter of Reference 1
• Unofficial Transcript 1

• Employment is contingent upon a satisfactory background check.
• Troy University is an Equal Employment Opportunity and Affidative Action employer.
• Troy University participates in eVerify.