Senior Edge NOC Engineer & Incident Lead

Armada; Sacramento (CA); Remote; USD 126.000 - 157.000; Vollzeit

Benefits dieser Stelle

Equity compensation

Equity and subsidized benefits

Unlimited PTO

Zusammenfassung

Armada is hiring a Lead Level 2 Data Center NOC Engineer to provide technical leadership and ownership across modular and edge data center environments. You will mentor NOC staff, manage incident response, and ensure uptime of power, cooling, and networking systems.

The role supports remote work in the U.S., with a preference for the Greater Seattle Area. Responsibilities include acting as Incident Commander for medium to high-severity incidents, guiding end-to-end lifecycle, improving MTTR, and

Qualifikationen

• 7+ years in NOC or data center operations.
• Experience leading incidents or shifts.
• Hands-on with DCIM/BMS platforms.
• Advanced L2/L3 networking troubleshooting.
• Power, cooling, and monitoring systems understanding.
• Ability to read electrical one-lines and network diagrams.
• Shift work and on-call rotations are required.

Aufgaben

• Lead senior technical on-shift and mentor L1 staff.
• Serve as primary escalation point for incidents.
• Oversee shift handovers and prioritization.
• Own end-to-end incident lifecycle from detection to resolution.
• Drive RCA and corrective actions for recurring issues.
• Ensure executive-ready incident communications.
• Monitor and troubleshoot physical infrastructure via DCIM/BMS.
• Coordinate with Engineering and Product during incidents.

Kenntnisse

NOC leadership

Incident response

Mentoring staff

Cross-functional collaboration

Strong communication

Shift work

Operational decision-making

Root cause analysis

MTTR improvement

Ausbildung

CCNA

JNCIA

CDCTP

CDCP

Tools

Distech DCIM

Schneider DCIM

RadixIOT DCIM

Grafana

Zenduty

ServiceNow

Jira

SolarWinds

Jobbeschreibung

Armada is hiring a Lead Level 2 Data Center NOC Engineer to provide technical leadership and ownership across modular and edge data center environments. You will mentor NOC staff, manage incident response, and ensure uptime of power, cooling, and networking systems.

The role supports remote work in the U.S., with a preference for the Greater Seattle Area. Responsibilities include acting as Incident Commander for medium to high-severity incidents, guiding end-to-end lifecycle, improving MTTR, and