Lead Data Center NOC Engineer

Armada; California City (CA); Teletrabalho; USD 140 000 - 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

Subsidized medical/dental/vision

HSA/FSA

Retirement plan

14 paid holidays

Resumo da oferta

Armada is seeking a Lead Level 2 Data Center NOC Engineer to provide technical leadership and ownership across modular, edge, and distributed data center environments. You will guide incident response, mentor NOC staff, and ensure uptime of critical infrastructure including power, cooling, and networking.

The Greater Seattle Area is strongly preferred, with remote work possible. This role requires 7+ years in NOC or data center ops, hands-on DCIM/BMS experience, advanced networking, and RCA

Qualificações

• 7+ years in NOC, data center, or infrastructure operations.
• Demonstrated experience leading incidents or technical shifts.
• Hands-on with DCIM/BMS platforms (Distech, Schneider, RadixIOT).
• Advanced L2/L3 networking troubleshooting experience.
• Solid understanding of power, cooling, and monitoring systems.
• Ability to interpret electrical one-lines and network diagrams.
• Comfortable with shift work and on-call rotations.
• Experience with edge/remote connectivity (VSAT, LTE/5G, Starlink).
• Familiarity with Linux/Windows server environments.
• Basic scripting (Python, Bash, PowerShell).

Responsabilidades

• Lead incident response and act as senior technical lead on shift.
• Mentor NOC staff and support onboarding.
• Coordinate RCA and corrective actions for recurring issues.
• Ensure uptime of power, cooling, and networking infrastructure.
• Represent NOC during cross-functional incident bridges.
• Coordinate with Network Engineering (L3) for escalations.
• Improve alerting, dashboards, and reduce noise.

Conhecimentos

NOC leadership

Incident management

DCIM/BMS experience

Advanced networking

Power and cooling knowledge

Electrical diagrams

Shift work / on-call

Edge connectivity

Linux/Windows servers

Scripting (Python, Bash, PowerShell)

Formação académica

CCNA

JNCIA

CDCTP

CDCP

Ferramentas

Grafana

Zenduty

ServiceNow

Jira

SolarWinds

Distech

Schneider

RadixIOT

Descrição da oferta de emprego

Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada's solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.

With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio.

We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.

You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.

We are seeking a Lead Level 2 Data Center NOC Engineer to provide technical leadership and operational ownership across modular, edge, and distributed data center environments. This lead role acts is responsible leading incident response, mentoring NOC staff, and ensuring uptime of critical infrastructure including power, cooling, and networking systems. This position may be performed remotely in the U.The Greater Seattle Area is strongly preferred, given Armada's operations and the collaborative nature of the role.

Shift & Operational Leadership

• Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians.
• Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering.
• Lead shift handovers, prioritization, and operational decision-making.
• Mentor and coach junior NOC staff and support onboarding.
• Represent the NOC during cross-functional incident bridges.
• Serve as Incident Commander for medium to high-severity incidents.
• Drive root cause analysis (RCA) and corrective actions for recurring issues.
• Ensure high-quality, executive-ready incident communications.

Infrastructure & Data Center Operations

• Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms.
• Troubleshoot MEP-related issues and coordinate maintenance and remote hands.
• Support modular, containerized, and micro data center deployments.
• Enforce physical and logical security policies.

Networking Operations & Troubleshooting (L2)

• Validate fiber/copper connectivity, optics, link status, and redundancy paths.
• Troubleshoot VPNs and secure remote access solutions.
• Escalate architecture or design issues to Network Engineering (L3).
• Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds).
• Improve alerting quality, dashboards, and noise reduction.

Qualifications and Experience

• 7+ years experience in NOC, data center, or infrastructure operations.
• ~ Demonstrated experience leading incidents or technical shifts.
• ~ Strong hands-on experience with DCIM/BMS platforms (Distech, Schneider, RadixIOT).
• ~ Advanced L2/L3 networking troubleshooting experience.
• ~ Solid understanding of power, cooling, and monitoring systems.
• ~ Ability to interpret electrical one-lines and network diagrams.
• ~ Comfortable with shift work and on-call rotations.
• Experience with edge/remote connectivity (VSAT, LTE/5G, Starlink).
• Familiarity with Linux/Windows server environments.
• Basic scripting (Python, Bash, PowerShell).

Certifications

• CCNA, JNCIA, CDCTP, CDCP, or equivalent.

In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request).

Benefits

• Competitive base salary and equity
• ~ Medical, dental, and vision (subsidized cost)
• ~ Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
• ~ Retirement plan options, including 401(k) and Roth 401(k)
• ~ 14 paid company holidays per year

#LI-Remote

You focus on business success and are motivated by team accomplishment vs personal agenda

As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation.