Senior Earner Experience Program Lead

Uber Technologies Inc.; Chicago (IL); On-site; USD 146,000 - 162,000; Full time

Job summary

Uber Technologies Inc. is seeking an L5 Program Leader for the Global Earner Experience team.

You will own end-to-end Earner journeys, diagnose root causes across product and support ecosystems, and define a portfolio of solutions to reduce defects and improve Earner and operational outcomes for the Delivery business. You will collaborate with Product, Tech, Policy, Operations, Analytics, and regional teams to translate insights into planning, readiness for launches, and scalable operating

Qualifications

• Minimum 5 years of professional experience in program management, product operations, strategy & operations, customer experience, or management consulting.
• Bachelor’s degree or equivalent professional experience.
• Experience leading cross-functional programs with measurable outcomes.

Responsibilities

• Own end-to-end Earner journeys and drive defect reduction.
• Shape product planning and launch readiness.
• Lead support automation and policy transformation.
• Build operating models and enable the organization.
• Lead cross-functional programs with senior stakeholders.

Skills

Customer-centric

Structured problem solving

Data literacy

Product/Tech orientation

Program leadership

Stakeholder management

Communication

Ownership

Education

Bachelor's degree

Tools

SQL

Analytics tools

Job description

Uber Technologies Inc. is seeking an L5 Program Leader for the Global Earner Experience team.

You will own end-to-end Earner journeys, diagnose root causes across product and support ecosystems, and define a portfolio of solutions to reduce defects and improve Earner and operational outcomes for the Delivery business. You will collaborate with Product, Tech, Policy, Operations, Analytics, and regional teams to translate insights into planning, readiness for launches, and scalable operating