Senior Program Leader: Earners Experience & AI Support

Uber; New York (NY); On-site; USD 162,000 - 180,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber is seeking an L5 Program Leader in the Global Earner Experience team to own end-to-end Earner journeys for the Delivery business. You will diagnose root causes, define a portfolio of solutions, and drive improvements that reduce defects and improve Earner and operational outcomes.

This role sits at the intersection of CX, Product, Policy, Operations, Analytics, Automation, and regional teams. You will partner with multiple functions to shape product planning, readiness, and policy-driven

Qualifications

• Minimum 5 years of experience in program management, product operations, strategy & operations, customer experience, or management consulting.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Own end-to-end Earner journeys and drive defect reduction.
• Shape product planning and launch readiness.
• Lead support automation and policy transformation.
• Build operating models and enable the organization.

Skills

Program management

Product operations

Strategy & operations

Customer experience

Management consulting

Education

Bachelor's degree

Tools

SQL

Analytics platforms

Data visualization

Job description

Uber is seeking an L5 Program Leader in the Global Earner Experience team to own end-to-end Earner journeys for the Delivery business. You will diagnose root causes, define a portfolio of solutions, and drive improvements that reduce defects and improve Earner and operational outcomes.

This role sits at the intersection of CX, Product, Policy, Operations, Analytics, Automation, and regional teams. You will partner with multiple functions to shape product planning, readiness, and policy-driven