Senior Dynamics 365 & Power Platform Lead

ValoreMVP; Tempe (AZ); On-site; USD 110,000 - 140,000; Full time

Job summary

ValoreMVP is seeking a Senior Business Systems Analyst to serve as the functional and technical expert for an enterprise Dynamics 365 Customer Engagement and Power Platform environment. You will analyze complex business and system processes, manage requirements, configure the platform, and provide tier-3 support.

You’ll lead initiatives across multiple projects with limited oversight, requiring a strong blend of technical and business acumen.

Qualifications

• 8+ years in a Business or Systems Analyst role.
• 4+ years hands-on configuration, administration, and support of Dynamics 365 Sales/Customer Service/Insights.
• 4+ years with Power Platform tools (Power BI, Power Automate, etc.).
• Proficiency writing SQL queries.
• Solid understanding of the SDLC and Agile/Scrum.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Analyze business and system processes, data, integrations, and reporting.
• Define, document, test, and manage requirements according to established standards.
• Configure Dynamics 365 to meet business requirements.
• Manage defects across applications, systems, and databases.
• Spot potential issues early, then recommend and document solutions.
• Resolve complex system design and integration problems.
• Provide tier-3 support, including on-call coverage, and act as the escalation point for production issues.
• Create and maintain system documentation and artifacts.
• Lead process improvement, knowledge sharing, and the evaluation of analysis tools.
• Advise other teams on technology solutions for business needs.
• Track the Microsoft product roadmap and assess how new features could be used.
• Coach and review the work of junior analysts

Skills

8+ yrs exp

Dynamics 365 config

Power Platform

SQL

SDLC/Agile

Detail-oriented

Customer focus

Education

Bachelor’s degree or equivalent

Tools

Dynamics 365

Power BI

Power Automate

Job description

ValoreMVP is seeking a Senior Business Systems Analyst to serve as the functional and technical expert for an enterprise Dynamics 365 Customer Engagement and Power Platform environment. You will analyze complex business and system processes, manage requirements, configure the platform, and provide tier-3 support.

You’ll lead initiatives across multiple projects with limited oversight, requiring a strong blend of technical and business acumen.