Senior Dynamics 365 & Power Platform Lead

Valore Partners LLC; Atlanta (GA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Valore Partners LLC seeks a Senior Business Systems Analyst to be the functional and technical SME for an enterprise Dynamics 365 Customer Engagement and Power Platform environment. You will analyze complex business and system processes, manage requirements, configure the platform, and provide tier-3 support.

You’ll lead initiatives across multiple projects with limited oversight, requiring a solid understanding of both technology and the business it supports, and you’ll coach junior analysts

Qualifications

• 8+ years in a Business or Systems Analyst role.
• 4+ years of hands-on configuration, administration, and support of Dynamics 365 Sales, Customer Service, and/or Customer Insights.
• 4+ years with Power Platform tools (Power BI, Power Automate, etc.).
• Proficiency writing SQL queries.
• Solid understanding of the SDLC and Agile/Scrum.
• Strong attention to detail, organization, and written and verbal communication.
• A customer-focused, collaborative approach to solving problems.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Analyze business and system processes, data, integrations, and reporting.
• Define, document, test, and manage requirements according to established standards.
• Configure Dynamics 365 to meet business requirements.
• Manage defects across applications, systems, and databases.
• Spot potential issues early, then recommend and document solutions.
• Resolve complex system design and integration problems.
• Provide tier-3 support, including on-call coverage, and act as the escalation point for production issues.
• Create and maintain system documentation and artifacts.
• Lead process improvement, knowledge sharing, and the evaluation of analysis tools.
• Advise other teams on technology solutions for business needs.
• Track the Microsoft product roadmap and assess how new features could be used.
• Coach and review the work of junior analysts.

Skills

Business Systems Analysis

Dynamics 365

Power Platform

SQL Queries

SDLC & Agile

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Dynamics 365 Sales

Dynamics 365 Customer Service

Power Platform

Job description

Valore Partners LLC seeks a Senior Business Systems Analyst to be the functional and technical SME for an enterprise Dynamics 365 Customer Engagement and Power Platform environment. You will analyze complex business and system processes, manage requirements, configure the platform, and provide tier-3 support.

You’ll lead initiatives across multiple projects with limited oversight, requiring a solid understanding of both technology and the business it supports, and you’ll coach junior analysts