Senior DRSN Network Support Technician — 24/7 UC & Voice

Novul Solutions; Shiloh (IL); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off (10 days)

401(k) with a 3% match

Healthcare coverage by UNITED HEALTHCARE PPO

Descripción de la vacante

Novul Solutions is looking for a skilled individual to handle network operations at Scott Air Force Base, Illinois. This role requires strong troubleshooting skills and a high school diploma with 2-4 years of relevant experience. Responsibilities include incident tracking and documentation using ServiceNow, supporting communication services, and monitoring network alarms. The position involves 24/7 rotating shifts onsite. Core benefits include paid time off, a 401(k) with a 3% match, and extensive health coverage.

Formación

• Ability to work 24/7 rotating shifts onsite, including nights and weekends.
• General understanding of voice infrastructure and IP network topologies.
• Ability to support mission-critical network operations for extended periods.

Responsabilidades

• Create, update, track, and resolve incidents using ServiceNow.
• Monitor network alarms and maintain situational awareness.
• Document outages and resolutions throughout the incident lifecycle.

Conocimientos

Troubleshooting

Incident documentation

Customer coordination

Educación

High school diploma or equivalent

Herramientas

ServiceNow

Microsoft Office Suite

Juniper IP technologies

Descripción del empleo

Novul Solutions is looking for a skilled individual to handle network operations at Scott Air Force Base, Illinois. This role requires strong troubleshooting skills and a high school diploma with 2-4 years of relevant experience. Responsibilities include incident tracking and documentation using ServiceNow, supporting communication services, and monitoring network alarms. The position involves 24/7 rotating shifts onsite. Core benefits include paid time off, a 401(k) with a 3% match, and extensive health coverage.