Senior DRSN Network Support Technician — 24/7 UC & Voice

Novul Solutions; Shiloh (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off (10 days)

401(k) with a 3% match

Healthcare coverage by UNITED HEALTHCARE PPO

Job summary

Novul Solutions is looking for a skilled individual to handle network operations at Scott Air Force Base, Illinois. This role requires strong troubleshooting skills and a high school diploma with 2-4 years of relevant experience. Responsibilities include incident tracking and documentation using ServiceNow, supporting communication services, and monitoring network alarms. The position involves 24/7 rotating shifts onsite. Core benefits include paid time off, a 401(k) with a 3% match, and extensive health coverage.

Qualifications

• Ability to work 24/7 rotating shifts onsite, including nights and weekends.
• General understanding of voice infrastructure and IP network topologies.
• Ability to support mission-critical network operations for extended periods.

Responsibilities

• Create, update, track, and resolve incidents using ServiceNow.
• Monitor network alarms and maintain situational awareness.
• Document outages and resolutions throughout the incident lifecycle.

Skills

Troubleshooting

Incident documentation

Customer coordination

Education

High school diploma or equivalent

Tools

ServiceNow

Microsoft Office Suite

Juniper IP technologies

Job description

Novul Solutions is looking for a skilled individual to handle network operations at Scott Air Force Base, Illinois. This role requires strong troubleshooting skills and a high school diploma with 2-4 years of relevant experience. Responsibilities include incident tracking and documentation using ServiceNow, supporting communication services, and monitoring network alarms. The position involves 24/7 rotating shifts onsite. Core benefits include paid time off, a 401(k) with a 3% match, and extensive health coverage.