Senior Driver Operations Supervisor

U.S. Xpress, Inc.; Morehead (KY); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k with Company Match

Paid Time Off

Employee Stock Purchase Plan

Parental Leave

Job summary

U.S. Xpress, Inc. in Morehead, KY is seeking a Driver Supervisory role responsible for supervising and developing drivers for assigned accounts and addressing customer service issues to meet customer needs.

The position emphasizes coaching, safety metrics, and proactive communication to improve satisfaction, retention, and efficiency. High school diploma and 3+ years in operations, including customer service or load planning, are preferred.

Qualifications

• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning.
• Strong knowledge of DOT regulations impacting daily operations.

Responsibilities

• Proactively promote safety metrics and key performance indicators.
• Supervises driver performance to balance business and driver needs.
• Coach drivers on performance or behavior expectations.
• Ensure high level of service through proactive communication with customers.

Skills

Customer Service

Fleet Management

Load Planning

DOT regulations

Supervisory

Education

High school diploma or equivalent

Tools

AS400

XPM

Job description

U.S. Xpress, Inc. in Morehead, KY is seeking a Driver Supervisory role responsible for supervising and developing drivers for assigned accounts and addressing customer service issues to meet customer needs.

The position emphasizes coaching, safety metrics, and proactive communication to improve satisfaction, retention, and efficiency. High school diploma and 3+ years in operations, including customer service or load planning, are preferred.