Senior Domian Consultant

HCL Technologies Limited; Jersey City (NJ); Hybrid; USD 130,000 - 210,000; Full time

Benefits offered by this job

Medical

401(k)

Paid time off

Job summary

HCLTech seeks an experienced OCM Leader to drive change adoption in business transformations. You will partner with change specialists and consultants, review deliverables for accuracy, and lead sessions with business and technical stakeholders to ensure client fit.

You will implement ETA practices across organizational design and transformation programs. Formal certification is preferred (Prosci, Kotter, CCMP).

Qualifications

• 10+ years hands-on Organizational Change Management experience.
• Holistic change management approach — not a sequence of artifacts; deliverables are outputs of thinking.
• Process fluency: map how work flows, hand-offs, decisions, and failure points.
• Persona-based change: tailor plans by role and stakeholder.
• Drives lasting adoption, not just activity or logins.
• Strong communication, writing, and presentation skills.
• Ability to lead matrixed, global teams (incl. India-based).
• ERP / SAP experience is helpful but not required.

Responsibilities

• Lead OCM on large enterprise transformations across operating models and AI adoption.
• Perform current-state process discovery to standardize before changing behavior.
• Conduct change assessments (stakeholder, impact, readiness) to inform the plan.
• Plan persona-based change, communications, and training tailored to each role.
• Define adoption metrics and demonstrate sustained change weeks after go-live.
• Lead work groups, sessions, and SME/interviews; review outputs for accuracy and client fit.
• Operate effectively in global, matrixed organizations including India-based teams.
• ERP / SAP transformation experience is helpful but not required.

Skills

OCM Leadership

Stakeholder engagement

Process mapping

Adoption measurement

Communication skills

Team leadership

ERP/SAP familiarity

Job description

As an OCM Leader, you play a key role in driving change adoption in business transformation initiatives. Within a project setting, you may work closely with experienced change practitioners and management consultants and play a quality assurance role by reviewing team work products to ensure that they are accurate, consistent, and meet client requirements. You may lead work groups, work sessions, and interviews with business and technical representatives. You will implement HCLTech Enterprise Change Advisory (ETA) practices and techniques specific to organizational change management, business transformation, and organizational design.

We approach change management as a holistic discipline rather than a sequence of artifacts — the deliverables matter, but they are the output of the thinking, not a substitute for it. The right person understands process management and enterprise change as one discipline: they learn how work actually flows — where the hand-offs are, where the decisions sit, and what breaks — before designing the change, and they build the plan persona by persona rather than broadcasting a single message across the org. Above all, they drive adoption that lasts: not comms sent, training completed, or users logged in, but people still working the new way weeks later, when no one is watching — and the evidence to show it.

Formal certification is strongly preferred — e.g., Prosci Change Practitioner, Kotter Certified Change Specialist, or ACMP's Certified Change Management Professional® (CCMP®).

Specific experiences and capabilities include:

• Leading OCM on large enterprise transformations — new operating models, AI adoption, and multiple concurrent changes hitting the same population.
• Current-state process discovery: mapping how work flows, hand-offs, decision points, and failure points; standardizing the process before changing the behavior.
• Change assessments (stakeholder, change impact, readiness) that inform the plan rather than stand alone as deliverables.
• Persona-based change, communications, and training planning tailored to what each role is actually being asked to change.
• Adoption and sustainment measurement: defining what 'working the new way' looks like and demonstrating it weeks after go-live.
• Leading work groups, work sessions, and stakeholder/SME interviews; reviewing team work products for accuracy, consistency, and client fit.
• Operating in matrixed, global organizations, including with India-based teams.
• ERP / SAP transformation experience helpful but not required.

Key Responsibilities

• Change assessments (stakeholder, change impact, readiness) that inform the plan rather than stand alone as deliverables.
• Persona-based change, communications, and training planning tailored to what each role is actually being asked to change.
• Adoption and sustainment measurement: defining what 'working the new way' looks like and demonstrating it weeks after go-live.
• Leading work groups, work sessions, and stakeholder/SME interviews; reviewing team work products for accuracy, consistency, and client fit.
• Operating in matrixed, global organizations, including with India-based teams.
• ERP / Change assessments (stakeholder, change impact, readiness) that inform the plan rather than stand alone as deliverables.
• Persona-based change, communications, and training planning tailored to what each role is actually being asked to change.
• Adoption and sustainment measurement: defining what 'working the new way' looks like and demonstrating it weeks after go-live.
• Leading work groups, work sessions, and stakeholder/SME interviews; reviewing team work products for accuracy, consistency, and client fit.
• Operating in matrixed, global organizations, including with India-based teams.
• ERP / SAP transformation experience helpful but not required.
• transformation experience helpful but not required.

Skill Requirements

• 10+ years hands-on Organizational Change Management experience. Well-rounded OCM spanning change management; assessments (stakeholder, impact, readiness, etc.); and change, communications & training approach and planning.
• Treats change management as a holistic discipline — not a sequence of artifacts. Deliverables matter, but they are the output of the thinking, not a substitute for it.
• Process fluency: understands how work actually flows — where the hand-offs are, where the decisions sit, and what breaks — before designing the change. Standardize the process, then change the behavior. Treats process management and enterprise change as ONE discipline, not two.
• Persona-based change: builds the plan persona by persona rather than broadcasting one enterprise-wide message. Knows that what a tester is asked to give up differs from what a product manager is asked to give up — and plans for the difference.
• Drives measurable, lasting adoption — not activity. Comms sent, training completed, and logins are NOT adoption. Adoption is people still working the new way weeks later, when no one is watching — and being able to show it.
• Strong communication, writing, and presentation skills.
• Team leadership; works well in a matrixed organization and with global (incl. India-based) team members.
• Experience with ERP / SAP helpful but not required.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

• medical
• dental
• vision
• pharmacy
• life
• accidental death & dismemberment
• disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year