Senior DoD Mission Desk Engineer

ASRC Federal

Maryland

Sur place

USD 65 000 - 90 000

Plein temps

Il y a 4 jours

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Résumé du poste

ASRC Federal is seeking an experienced Service Desk Technician to support DEVCOM-CBC G-6 at Aberdeen Proving Ground. You will be a senior member of the IT Mission Support Desk, delivering Level II IT support across Windows, Apple, and Android environments via phone, remote assistance, and on-site channels.

You will handle escalations, support VIP users, and work with cybersecurity and systems teams to ensure end-to-end support.

Qualifications

Bachelor’s degree in IT, CS, or related field or 4+ years of experience.
1–2 years IT support in a DoD or federal environment.
Experience supporting Windows 11, macOS, iOS, and Android.
Experience using an enterprise ticketing system for logging and resolving incidents.

Responsabilités

Deliver Level II Mission Support Desk via phone, remote assistance, and on-site service.
Log calls, emails, and walk-ins in the ticketing system and prioritize VIP/missions.
Provide hardware and software support for devices and networks.
Support Windows 11, macOS, iOS, and Android environments, including Army 365.
Coordinate equipment delivery/installation and maintain images per guidance.
Adhere to DoD cybersecurity guidelines and coordinate with Cybersecurity teams.
Document solutions and contribute to knowledge base to reduce repeats.