Senior Document Solutions Supervisor (Hybrid)

Nationwide Mutual Insurance Company; Columbus (OH); Hybrid; USD 71,000 - 133,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability coverage

401(k) with company match

Pension plan

Paid time off

Job summary

Nationwide Mutual Insurance Company is seeking a Production Supervisor IV to lead a 12-15 person team in Columbus, OH, overseeing document indexing and workflow processing. The role focuses on operational excellence, meeting SLAs, and driving process improvements in a dynamic environment.

You will partner with business stakeholders, manage performance and training, and supervise shift coverage including a potential non-standard schedule.

Qualifications

• Basic leadership experience in production/operations.
• Strong communication and stakeholder-management abilities.
• Ability to analyze problems and coordinate resolutions.
• Flexibility to handle changing priorities and processes.

Responsibilities

• Lead 12-15 associates across document-processing units.
• Ensure workflow is processed accurately, on time, and within SLAs.
• Drive continuous improvement and operational efficiency.
• Monitor performance metrics and report status to leadership.
• Support budgeting and training needs for the unit.

Skills

Leadership

Effective communication

Problem solving

Adaptability

Education

High school diploma or equivalent

Undergraduate studies preferred

Job description

Nationwide Mutual Insurance Company is seeking a Production Supervisor IV to lead a 12-15 person team in Columbus, OH, overseeing document indexing and workflow processing. The role focuses on operational excellence, meeting SLAs, and driving process improvements in a dynamic environment.

You will partner with business stakeholders, manage performance and training, and supervise shift coverage including a potential non-standard schedule.