Senior Document Production Specialist

RRD Company; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

Williams Lea by RRD is seeking a Senior Document Production Associate to deliver word processing and document production services for clients. You will assess requests, edit and convert documents, and ensure timely, accurate delivery while maintaining confidentiality.

The role emphasizes advanced MS Office skills, meticulous attention to detail, and the ability to work independently or with a team in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; higher education preferred or equivalent experience.
• 3 years’ experience in a legal, banking or large corporate environment is desired.
• Document production and word processing experience preferred.
• Advanced MS Office (Word, Excel, PowerPoint); strong typing skills.
• Adept with other document editing software.
• Knowledge of legal timekeeping or job tracking systems preferred.
• Ability to work fast-paced, in a team and independently.
• Strong prioritization and deadline management.
• Attention to detail with accuracy and quality.
• Ability to handle confidential documents and information.
• Ability to make independent decisions within policy.
• Strong troubleshooting for complex tasks or software.
• Excellent verbal and written communication; professional etiquette.

Responsibilities

• Perform document production work according to policies and procedures.
• Assess job requests and determine the correct process to produce documents.
• Edit, proofread, convert, create, transcribe or complete production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, software and hardware.
• Coordinate document production services, intake and workflow within the team.
• Troubleshoot more complex software or hardware problems.
• Use logs/tracking software for all assigned work.
• Meet deadlines for accepting, completing and delivering work.
• Communicate with peers, supervisor or client on issues.
• Foster proactive service enhancement and client relationships.
• Handle sensitive and confidential documents.
• Perform quality assurance on others’ work.
• Train junior staff members when needed.
• Assist peers with proofreading, design, or other document production tasks.
• Complete other tasks as assigned by management.
• Interact with clients in person, by phone or electronically.
• Follow Williams Lea and client site policies.
• Use equipment and supplies cost-effectively.

Skills

Document production

Word processing

MS Office

Typing

Editing software

Legal timekeeping

Job tracking system

Time management

Attention to detail

Confidentiality

Decision making

Troubleshooting

Communication

Education

High school diploma or equivalent

Higher level education preferred

Job description

Williams Lea by RRD is seeking a Senior Document Production Associate to deliver word processing and document production services for clients. You will assess requests, edit and convert documents, and ensure timely, accurate delivery while maintaining confidentiality.

The role emphasizes advanced MS Office skills, meticulous attention to detail, and the ability to work independently or with a team in a fast-paced environment.