Customer Service Representative

Elko Motor Company; Elko (NV); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

FREE College for employees and family members!

Medical, dental and vision insurance.

Life insurance.

401K Plan.

Employee discounts on products and services.

Opportunities for professional growth and development.

Job summary

Elko Motor Company in Elko, Nevada, is seeking a Customer Service Representative (CSR) who will provide exceptional customer experiences. The ideal candidate will excel in a fast-paced environment, responding to customer inquiries and resolving issues. Requirements include prior customer service experience, excellent communication skills, and basic computer proficiency, particularly with CRM software. Benefits include FREE college for employees, insurance options, and opportunities for professional growth.

Qualifications

• Previous customer service experience is highly preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Basic computer proficiency, including experience with CRM software is a plus.

Responsibilities

• Follow up with customers to ensure satisfaction and resolve any issues.
• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Assist customers with product information, service scheduling, and resolving concerns.
• Maintain accurate and detailed customer records in our database.
• Collaborate with sales and service teams to ensure seamless customer experience.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Time management

Computer proficiency

Tools

CRM software

Job description

Elko Motor Company is looking for a Customer Service Representative (CSR) to provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.

Responsibilities

• Follow up with customers to ensure satisfaction and resolve any issues.
• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Assist customers with product information, service scheduling, and resolving concerns.
• Maintain accurate and detailed customer records in our database.
• Collaborate with sales and service teams to ensure seamless customer experience.

Requirements

• Previous customer service experience is highly preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Basic computer proficiency, including experience with CRM software is a plus.

Benefits

• FREE College for employees and family members!
• Medical, dental and vision insurance.
• Life insurance.
• 401K Plan.
• Employee discounts on products and services.
• Opportunities for professional growth and development.

About the Company

Elko Motor Company is a reputable automotive dealership located in Elko, Nevada. We are committed to providing the highest quality vehicles and services to our customers. With a team of dedicated professionals, we strive to create a positive and rewarding work environment. Join us and be a part of our success story!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.