Senior District Service Manager: Field Solutions Leader

Doosan Bobcat North America, Inc.; Buford (ND); On-site; USD 110,000 - 140,000; Full time

Job summary

Doosan Bobcat North America, Inc. is seeking a District Service Manager Sr. to lead service strategy and account management across a broad territory. You will work closely with dealers, service managers, technicians, and cross-functional teams to elevate service performance and customer satisfaction.

You will apply your technical expertise and business acumen to deliver training, drive service excellence, and support product improvements while traveling as needed to client sites and accounts.

Qualifications

• Education: Certification or Degree in a related technical field, business management or engineering or equivalent experience.
• Degree preferred.
• Experience: 7+ years of experience in field service, service management, account management or related.
• Product Knowledge: 5+ years of experience working with product line preferred.
• Travel: Up to 70% to support Accounts within assigned territory.
• Salesforce experience is a plus.
• High level of skill in reading/interpreting electrical schematics, PI&D diagrams and mechanical instruction manuals.

Responsibilities

• Serve as primary point of contact for service‑related account management within assigned territory.
• Build influential relationships with Account Principals, Managers and Parts & Service Managers.
• Develop annual district strategy and tailored strategies for individual accounts.
• Measure results vs target and re‑evaluate or adapt strategies as relevant.
• Schedule routine performance review meetings to assist in driving account performance through measurement of results and identification of opportunities for improvement.
• Educate accounts on the benefits of investing in their service department as a means to increase sales and retain customers.

Skills

CRM platforms

Salesforce experience

Leadership & team management

Reading electrical schematics

PI&D diagrams knowledge

Mechanical instruction manuals

Education

Certification or Degree in a related technical field, business management or engineering or equivalent experience

Degree preferred

Tools

Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint)

Windows

Job description

Doosan Bobcat North America, Inc. is seeking a District Service Manager Sr. to lead service strategy and account management across a broad territory. You will work closely with dealers, service managers, technicians, and cross-functional teams to elevate service performance and customer satisfaction.

You will apply your technical expertise and business acumen to deliver training, drive service excellence, and support product improvements while traveling as needed to client sites and accounts.