Senior Disputes Operations Analyst — FinTech Claims

Bluevine - India; Salt Lake City (UT); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Excellent health coverage and life ins

401K with 3% company match

PTO and flexible holidays

Mental health benefits and therapy

Wellness stipend

WFH stipend

Parental leave

Career development opportunities

Catered lunches

Job summary

Bluevine is seeking a Senior Disputes Operations Analyst to own end-to-end dispute lifecycle management, including filing with external vendors, upfront and post-resolution investigations, and formal appeals. You will collaborate with Customer Service, Risk, Fraud, and Product teams to identify trends and drive process improvements while guiding junior analysts.

The role requires 3–5+ years in dispute resolution within fintech or banking, strong knowledge of Visa/Mastercard rules and NACHA, and

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field.
• 3–5+ years of dispute resolution experience in fintech/banking.
• Strong knowledge of Visa/Mastercard network rules, NACHA rules, and wire/check recovery concepts.
• Proven ability to handle claim appeals and support or mentor peers.
• Excellent written communication and organizational skills.

Responsibilities

• Manage high-volume, complex dispute claims from intake to resolution across debit, credit, and non-debit channels.
• File dispute claims with third-party vendors and financial institutions with thorough investigations.
• Lead investigations into unauthorized transactions and monitor for fraud patterns (ATO, etc.).
• Own the appeals process for denied claims and provide clear rationale for decisions.
• Collaborate with Customer Service, Risk, Fraud, and Product teams to improve processes.

Skills

Dispute resolution

Vendor coordination

Analytical thinking

Written communication

Education

Bachelor’s degree in Finance

Business Administration

Job description

Bluevine is seeking a Senior Disputes Operations Analyst to own end-to-end dispute lifecycle management, including filing with external vendors, upfront and post-resolution investigations, and formal appeals. You will collaborate with Customer Service, Risk, Fraud, and Product teams to identify trends and drive process improvements while guiding junior analysts.

The role requires 3–5+ years in dispute resolution within fintech or banking, strong knowledge of Visa/Mastercard rules and NACHA, and