Senior Product Manager, Disputes Platform

Visa; Foster City (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Visa’s Post-Purchase team is seeking a hands-on, strategic Senior Product Manager to build and scale dispute management capabilities, focusing on an acquirer-focused proposition from 0 to 1. You will work with Product, Engineering, Data Science, Business, Sales, Operations, and regional teams to identify needs and define differentiated solutions.

The ideal candidate combines strong product judgment, technical depth, commercial orientation, and exceptional communication skills, able to speak with

Responsibilities

• Define and build Visa’s acquirer-focused dispute management proposition, taking new capabilities from concept through validation, development, launch, and scale.
• Develop a deep understanding of the needs of acquirers, merchants, dispute operations teams, and other participants in the dispute ecosystem.
• Translate customer problems and market opportunities into clear product propositions, capabilities, requirements, and roadmaps.
• Develop and test hypotheses, prototypes, and MVPs to validate new product concepts.
• Balance near-term customer opportunities with development of scalable, repeatable product capabilities.
• Define success metrics and use customer feedback and data to continuously improve the product.
• Partner closely with Business, Sales, Commercialization, and regional teams to develop and execute go-to-market strategies.
• Define compelling value propositions, positioning, target segments, use cases, and customer narratives.
• Translate complex product and technical capabilities into clear, simple messaging for customers, sellers, executives, and partners.
• Develop product narratives, solution materials, demos, and sales enablement content.
• Participate in customer and prospect conversations to understand needs, articulate the solution, and convert market feedback into scalable product opportunities.
• Connect product strategy with commercial execution to help move opportunities from concept to customer adoption.
• Build a strong understanding of the dispute management, chargeback, acquiring, merchant services, and payments technology landscape.
• Conduct structured competitive analysis across product capabilities, customer experience, integration models, business models, positioning, and target segments.
• Identify market trends, competitive gaps, and opportunities for differentiation.
• Translate competitive and market insights into recommendations for product strategy, roadmap, positioning, and GTM.
• Clearly articulate where Visa’s capabilities are differentiated and where further product investment is needed.
• Define the data and integration requirements necessary to support scalable dispute management solutions for acquirers, merchants, processors, and ecosystem partners.
• Understand the types of data required to power dispute workflows, automation, decisioning, and customer experiences.
• Partner with Engineering and Architecture to define scalable integration patterns across APIs, batch/file integrations, webhooks, event-driven architectures, and third-party platforms.
• Define requirements for data ingestion, normalization, mapping, matching, validation, quality, monitoring, and exception handling.
• Understand and evaluate trade-offs across customer implementation effort, scalability, latency, reliability, security, and maintainability.
• Help create repeatable integration models that reduce the effort required to onboard new customers and data sources.

Job description

Visa’s Post-Purchase team is seeking a hands-on, strategic Senior Product Manager to build and scale dispute management capabilities, focusing on an acquirer-focused proposition from 0 to 1. You will work with Product, Engineering, Data Science, Business, Sales, Operations, and regional teams to identify needs and define differentiated solutions.

The ideal candidate combines strong product judgment, technical depth, commercial orientation, and exceptional communication skills, able to speak with