Platform Business Analyst: Cardholder Services & Disputes

SoFi Tech Solutions; Cottonwood Heights (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

SoFi Tech Solutions seeks a highly organized Business Analyst to support the Disputes Central and Fraud Central platforms. You will liaison between Cardholder Services, Operations, Product, Engineering, clients, and technology partners to translate business needs into technology solutions.

Responsibilities include leading UAT, gathering requirements, writing user stories, platform configuration, and reporting with Snowflake, Quavo BI, Pega Insight and G-Analytics.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, Operations, or a related field; equivalent experience may be considered.

Responsibilities

• Support Disputes Central and Fraud Central platforms, including production issue resolution and ticket management.
• Lead UAT and testing for new client onboarding, configuration changes, product enhancements, mandates, patches, and platform releases.
• Gather business and operational requirements, write user stories, and submit enhancement requests.
• Support client onboarding, platform configuration, credentials, intake forms, rollout tracking, and related implementation activities.
• Manage user provisioning, access audits, release communications, user guides, training, and stakeholder demonstrations.
• Develop and maintain reporting using Snowflake, Quavo BI, Pega Insight, and G-Analytics.
• Assist with API, data pipelines, data ingestion and reporting design as part of EPD initiatives.
• Act as a liaison between Operations, Product, Engineering, clients, and technology partners.
• Provide backup support for onboarding activities and miscellaneous responsibilities as assigned.
• Identify recurring issues and opportunities for process improvements.

Skills

Analytical thinking

Problem solving

Communication

Requirements gathering

UAT coordination

Education

Bachelor's degree in Business/IS/CS/Operations

Tools

Quavo

Pega

Snowflake

Salesforce

SmartSheets

G-Analytics

Job description

SoFi Tech Solutions seeks a highly organized Business Analyst to support the Disputes Central and Fraud Central platforms. You will liaison between Cardholder Services, Operations, Product, Engineering, clients, and technology partners to translate business needs into technology solutions.

Responsibilities include leading UAT, gathering requirements, writing user stories, platform configuration, and reporting with Snowflake, Quavo BI, Pega Insight and G-Analytics.