Senior Dispatcher & Team Lead — Fast-Paced Field Ops

Blanton’s Air, Plumbing & Electric; Fayetteville (NC); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life insurance

Long-Term Disability

Additional coverage

401(k) with match

3 weeks PTO + holidays

Zusammenfassung

Blanton’s Air, Plumbing & Electric is seeking an experienced Senior Dispatcher to drive efficient field operations in the Fayetteville/Raleigh Metro area. You will coordinate technicians, handle peak-day pressure, and ensure on-time service with sharp decision-making and strong communication.

This full-time role runs 7:00 am–6:00 pm, with two shifts and occasional Saturdays. The ideal candidate thrives in a fast-paced home-services environment and takes ownership of daily schedules.

Qualifikationen

• 2+ years of dispatch or scheduling experience; home services/trades background is a plus, but not required.
• A track record of staying sharp and organized when the day gets chaotic.
• Strong communication skills; you’ll work closely with techs, customers, and teammates.
• Solid computer skills (Microsoft Office and web-based tools).
• ServiceTitan experience a plus, but not required.

Aufgaben

• Keep each technician’s skills and availability up to date so the right tech gets sent to the right job, every time
• Match incoming service calls to the best-fit technician based on skill, location, and urgency
• Track daily job data to drive smart scheduling decisions for the day ahead
• Run a daily report on which techs are ready for their next call, and lead the team’s morning brief
• Make sure the parts a technician needs for a job are ordered and arrive on time
• Pitch in on other projects as the team grow; no two days look exactly alike

Kenntnisse

Dispatch experience

Communication

Organizational skills

Team coordination

Microsoft Office

Tools

ServiceTitan

Jobbeschreibung

Blanton’s Air, Plumbing & Electric is seeking an experienced Senior Dispatcher to drive efficient field operations in the Fayetteville/Raleigh Metro area. You will coordinate technicians, handle peak-day pressure, and ensure on-time service with sharp decision-making and strong communication.

This full-time role runs 7:00 am–6:00 pm, with two shifts and occasional Saturdays. The ideal candidate thrives in a fast-paced home-services environment and takes ownership of daily schedules.