Dispatcher

CBSL Transportation Services, Inc; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance - two plan options

PTO

8 paid holidays + 1 floater holiday

401(k) with up to 3.5% match

ROTH 401(k) option

Disability insurance (short/long term)

Life insurance $25,000 core

Job summary

CBSL Transportation Service, Inc. in Chicago, IL is seeking a dispatcher to manage incoming and outgoing communications with customers, drivers, and internal departments.

Strong organizational and multitasking abilities are essential, with experience in rail, steamship, port, or freight forwarder environments preferred. The role involves dispatching drivers for local intermodal operations, processing orders, tracing shipments, building driver relationships, and data entry in dispatch software.

Qualifications

• At least 1 year of current dispatching experience.
• Experience with live dispatch functions.
• Experience with e-log, automated workflow and form messaging is highly desirable.
• Tanker or ISO experience.
• Knowledge of DOT, HOS & FMCSA standards.

Responsibilities

• Dispatch and plan drivers for local intermodal / drayage operation.
• Ensure all customer requests are processed, including orders and pickup requests.
• Trace containers on rail websites to verify container locations, LFD, storage and rail billing.
• Build strong relationships with drivers and customers.
• Track and trace shipments for on-time performance and communicate status to the customer.
• Maintain a customer service attitude and provide excellent service.
• Enter and update data in company dispatch software for accuracy.
• Work and collaborate with other company departments.

Skills

Dispatcher experience

Organizational skills

Multitasking

Customer service

Communication

Education

High School Diploma/GED

Tools

Dispatch software

E-log

Automated workflow

Form messaging

Job description

CBSL Transportation Service, Inc. has been providing the highest quality and dependable service to the Bulk Transportation Industry for over 50 years. Our dedication to customer service and the environment lays a foundation for long-term customer partnerships and continued growth. With locations in Pasadena, TX, Reserve, Louisiana and Chicago, Illinois.

Summary:

The dispatcher will handle incoming and outgoing communication with customers, drivers and internal departments. The ideal candidate will possess strong organizational skills and ability to multitask. The ability to respond to customer complaints and handle conflict in a professional and effective manner is essential. The candidate will ideally have experience with rail, steamship, port or freight forwarder companies and understands bookings & swings.

Duties include (but not limited to):

• Dispatch and plan drivers for local intermodal / drayage operation.
• Ensure all customer requests are processed and received, including orders and pickup requests.
• Trace containers on rail websites to verify container locations, LFD, storage and rail billing.
• Build strong relationships with drivers and customers.
• Track and trace shipments for on-time performance and communicate status to the customer.
• Maintain a customer service attitude and provide excellent service.
• Enter and update data in company dispatch software for accuracy.
• Work and collaborate with other company departments.

Job Requirements Include:

• At least 1 year of current dispatching experience
• High School Diploma/GED required
• Experience with “live dispatch functions”
• E-log, automated workflow and form messaging experience highly desired
• Tanker or ISO Experience
• Knowledge and understanding of DOT, HOS & FMCSA standards
• Weekly Pay
• Medical Insurance - Two Plan Options
  • Vitality Medical Insurance discount program
• Paid Time Off (PTO)
• 8 Paid Holidays + 1 Floater Holiday
• Traditional 401(k) with up to 3.5% match, & a ROTH 401(k) option
  • After 1 year of service
• Short Term/Long Term disability core benefits + buy up options
• $25,000 Life insurance core benefit + buy up options
• Accidental Death & Dismemberment Insurance (AD&D)
• Critical Illness and Accident Insurance
• Flexible Spending Account (FSA) & Dependent Care FSA
  • After 1 year of service
• Tuition Reimbursement program

Employment is contingent upon successful completion of a background investigation. Pre-employment drug screening required.

CBSL Transportation Services Inc. is an Equal Opportunity Employer.