Senior Dispatch Operations Manager

Joinimagine; Tampa (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Joinimagine in Tampa, FL seeks a Dispatch Manager to lead the Dispatch Department and supervise Dispatch Supervisors, driving efficient, on-time deliveries.

You will coordinate staffing, scheduling, and driver coverage, while coaching supervisors, monitoring performance, and ensuring adherence to company policies and safety standards. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in logistics, supply chain management, business administration, or related field preferred; equivalent experience considered.
• Experience managing supervisors or front-line leaders preferred.
• Strong leadership and communication skills; ability to develop leaders and drive performance.

Responsibilities

• Lead Dispatch Supervisors and oversee daily dispatch activities.
• Coordinate staffing, scheduling, and driver coverage across shifts.
• Monitor performance, provide coaching, and ensure accountability.
• Communicate with operations, drivers, and customers to resolve issues.
• Oversee compliance with policies and safety standards; manage budgets and resources.
• Prepare and review dispatch performance reports and KPIs.
• Identify and implement process improvements in dispatch operations.

Skills

Leadership

Communication

Problem solving

Organizational skills

Performance management

Attention to detail

Flexibility

Team management

Customer service

Education

Bachelor's degree

Tools

Dispatch software

GPS tracking

Routing technology

Reporting tools

Job description

Joinimagine in Tampa, FL seeks a Dispatch Manager to lead the Dispatch Department and supervise Dispatch Supervisors, driving efficient, on-time deliveries.

You will coordinate staffing, scheduling, and driver coverage, while coaching supervisors, monitoring performance, and ensuring adherence to company policies and safety standards. Strong communication and problem-solving skills are essential.